Patient Access Representative II, Specialty Contact Center, Baptist Southbank

Job Summary

Up to $1,000 Sign-On Bonus

Baptist Southbank is currently hiring for a Full-Time Days Patient Access Representative II to join our Speciality Contact Center Department at our Southbank Plaza location here in the Jacksonville, FL area.

Shift Details: Training will be a minimum of 2 weeks and will be 8am-4:30pmMonday through Friday 9:00 AM to 5:30 PM -

The Patient Access Rep II will support the Specialty Contact Center. This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.

As a Patient Access Rep II, you will be responsible for:

• Telephonically schedules patients accurately and efficiently using the EPIC system.
• Telephonically pre-registers patients by:
• Verifying insurance coverages and providing estimates
• Collecting copays/coinsurances/deductibles
• Completing Medicare questionnaire
• Consistently demonstrates Baptist core values when utilizing all forms of communication.
• Maintains patient privacy in accordance with HIPPA guidelines.
• Meets monthly metrics
• Other duties as assigned

This Patient Access Representative II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 1-2 years Customer Service Experience Required
• 1-2 years Insurance Experience Required
• 1-2 years Healthcare Experience Required

License and Certification

• Certified Healthcare Access Associate (CHAA) Preferred

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.