Patient Access Representative II, Specialty Contact Center, Baptist Southbank

Job Summary

Up to $1,000 Sign-On Bonus

Baptist Southbank is currently hiring for a Full-Time Days Patient Access Representative II to join our Specialty Contact Center Department at our Southbank Plaza location here in the Jacksonville, FL area.

Shift Details: Monday through Friday 9:00 AM to 5:30 PM - Training will be a minimum of 2 weeks and will be 8am-4:30pm

The Patient Access Rep II will support the Specialty Contact Center. This position is in a call center environment. In this position they will be taking full ownership of the tasks related to this position and provides successful outcomes that will enhance the reputation of Baptist Health and ensures a first positive impression from a patient experience perspective.

As a Patient Access Rep II, you will be responsible for:

• Registering patients accurately and efficiently
• Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas
• Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributing to PAS Goals as defined annually
• Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintaining a professional relationship with all clinical and non-clinical team members
• Articulating compliance documentation and ensure completion of required patient consent forms
• Maintaining patient privacy in accordance with HIPAA guidelines

Education & Credential Requirements:

• High school diploma (or higher) Required

This Patient Access Representative II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!

Education Required

Education Preferred

High School

Experience

• Customer Service Experience

License and Certification

• Driver's License - DMVDMV

Location

Location Overview