Sr. Technical Field Support Specialist, IT CUSTOMER SUPPORT SERVICES, Days, Baptist Medical Center, On-site

Job Summary

Sr. Technical Field Support Specialist, IT CUSTOMER SUPPORT SERVICES, Days, On-site, Baptist Medical Center

The Technical Field Support Specialist involves troubleshooting and resolving technical issues in collaboration with network services, software systems engineering, and application development teams. The specialist applies technical knowledge and follows standard operating procedures to ensure reliable operation and service delivery. This individual will work to deliver exceptional technical support and customer service while collaborating with healthcare professionals to optimize system workflows across the organization. This customer-focused role combines technical expertise with healthcare knowledge to ensure the reliable operation of critical clinical and business technologies. This position requires strong analytical skills, technical expertise, and effective communication to support critical healthcare technology systems.

For more than 25 years, health care consumers have named Baptist Health the "most preferred healthcare provider" in the region. At Baptist Health, we are proud to be local, providing multigenerational care to our community. We are the hospital Jacksonville trusts most. Our employees can take pride in their Baptist badge, knowing the impact they make on their friends, family, and neighbors. Baptist was recently recognized by Forbes magazine as one of America's top employers for diversity.

Baptist Health offers competitive pay & comprehensive benefits packages as well as opportunities for professional growth & advancement. At Baptist Health, we provide an exceptional employment experience where team members can bring their authentic selves and belong to a larger purpose together. By fostering connections with our team members and our community, we offer a fulfilling and personal career.

The Sr. Technical Field Support Specialist’s responsibilities include:

• Provides on-site technical support to the organization's mobile healthcare technology units.
• Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
• Requires full proficiency in a range of analytical or technical processes gained through training and considerable on-the-job experience.
• Completes a variety of atypical assignments. Works within defined processes and procedures and may help determine the appropriate approach for new assignments.
• Works with a limited degree of supervision with oversight focused only on complex new assignments.
• Acts as an informal resource for colleagues with less experience.

If you are interested in this opportunity, please apply today, or reach out to the primary recruiter at andrew.foran@bmcjax.com

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree

Experience

• Minimum 5 years of related experience Required

License and Certification

• A+ Certification Preferred

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.