Baptist Health and Cigna Negotiations
Baptist Health and Cigna Negotiations Main Content
We are growing very concerned that Cigna members will not have in-network access to Baptist Health after June 23, 2026. Our patients always come first and we don’t want anyone to lose access to the care they need.
We offered Cigna lower rates and they still have not chosen to reconsider their termination decision. Their decision makers refuse to meet with us. A health system offering reduced rates is almost unheard of and this type of non-engagement from a payor is highly unusual. That's why we're unfortunately in a position where we do not see a clear path to resolution.
We are sharing this information now, earlier than insurers typically send a notification, because we believe patients deserve transparency and time to understand their options and avoid any unexpected changes.
We strongly encourage you to take action now by:
- Learning whether you, your children or other dependents qualify for Continuity of Care, which could allow continuation of treatment for a limited time
- Contacting Cigna to determine what providers will be in-network after June 23
Our priority is, and always will be, our patients. Cigna is a long-term, valued associate, and we are disappointed with their decision to end our hospital contracts. This isn't the experience we want or expect for our community.
Please know:
- Baptist Health remains in-network with Cigna until June 23, 2026, so you can continue to receive care at Baptist Health/Wolfson Children's just as you always have.
- Emergency Centers are available 24/7 and payors are required to cover emergency services at an in-network rate.
Continuity of Care
Continuity of Care, sometimes called “Transition of Care,” is a federal and state protection that may allow you to keep seeing your current doctor or receiving ongoing treatment at in-network rates for a temporary period, even if Baptist Health becomes out-of-network.
Eligibility, timelines and required documentation are defined by your health plan, so we recommend you start the process as soon as possible by contacting Cigna and your employer benefits department.
You or your dependent child may be eligible if you or your dependent child are currently receiving care for:
- An ongoing or serious medical condition
- A scheduled surgery or recent procedure
- Pregnancy (often through delivery and postpartum care) Please pre-register for delivery by visiting Pregnancy & Childbirth at Baptist Health.
- A chronic condition requiring active treatment
- A terminal illness
Continuity of Care Resources:
Baptist Health Continuity of Care Patient Resource Guide
Cigna’s Continuity of Care Form
Once a patient receives Continuity of Care approval from Cigna, the documentation should be emailed to HIMUnitRecord@bmcjax.com.