Baptist Heart Hospital - Patient & Visitor Information

• Visiting Hours

  Most areas of the hospital have open visiting hours and we encourage friends and family to visit our patients often. Generally, we request that there be only two visitors in a room at any one time. Patients can welcome visitors of their choice including, but not limited to, a spouse, a domestic partner, (including a same-sex domestic partner), another family member or a friend. Family areas are provided throughout the hospital. If the patient is in intensive care, please consult with the care team for the best time to visit.

  Directions: Directions

  Parking: Parking

  After 8:00 pm, all visitors must check in with security to obtain a visitor’s pass when they enter the hospital.

• Interpreting Services

  We are committed to meeting the communication needs of our patients and their families and guests. If you have any questions about obtaining communication assistance, including obtaining qualified interpreters, please contact our coordinator of Interpreting Services by phone or email.

  • Foreign Language Interpretation
  • Sign Language Interpretation
  • Communication Aids
  • Communication Equipment

  Phone:
  904.202.2435

  Brochure: Can we help you communicate?(PDF)

  Brochure: Podemos ayudarle a comunicarse con nosotros?(PDF)

• Patient Relations

  The Patient relations department serves as a nurse liaison between the patients and their health care providers, working to identify solutions to questions, concerns and problems that may arise. Our goals are to provide patients and families the opportunity to express feelings about issues that have not been resolved, work to resolve these issues in a timely manner, and improve the experiences of our patients and families.

  Phone:
  904.202.2248

  Hours:8:00am to 5:00pm
  Mon - Fri

  Messages: After hours contact the Adult house supervisor through the operator.

• Discharge Planning

  When it’s time for a patient to go home, a Social Worker is available to help answer questions, make follow-up care arrangements, and alleviate any fear or stress dealing with an illness. Services include:

  • Discharge planning
  • Home health service arrangements
  • Counseling
  • Obtaining medical equipment
  • Community services
  • Transportation
  • Referrals

  Phone:
  904.202.1319

  Hours:
  8:00am to 4:30pm
  Monday through Friday

  After hours:
  Please ask your nurse to contact the on call social worker.

• Spiritual Care and Chapel

  Our chaplains are available 24 hours a day for your spiritual support. Chaplains are assigned to all hospital units and respond to emergencies, requests and make routine rounds.

  A non-denominational prayer service is held at noon on Wednesday and Sunday in the Chapel. Catholic Mass is celebrated at noon Thursday in the Chapel.

  The Chaplain’s office is located on the third floor of the Howard Building, Suite 308. Call our Spiritual Care office (202-2828) or ask your nurse to arrange a visit.

  The Reid Memorial Chapel is located on the first floor of the Adult Tower and is always open.

  For additional information regarding Spiritual Care within Baptist Health, go to spiritual-care

  904.202.2828

  The Reid Memorial Chapel is located on the first floor of the Adult Tower and is always open.

• Library for Healing

  Health and healing involve the body, mind, spirit and relaxation. Our library offers a range of materials to help you learn about health and the healing process. Children under 12 must be accompanied by an adult.

  • Health information assistance
  • Breast cancer resources
  • Books and magazines
  • Photocopier
  • Computers with Internet access
  • Healing music CD’s and players

  904.202.4325

  8:30 am to 4:00 pm, Mon-Fri
  1st floor,. Adult Tower

• Gift Shop

  Call to have a gift delivered to a patient’s room! We carry the following merchandise:

  • Floral arrangements
  • Balloons
  • Baskets
  • Plush toys
  • Cards
  • Toys & Games
  • Books and Magazines
  • Inspirational Gifts
  • Willow tree

  904.202.3102

  8:00 am to 4:00 pm, Mon-Fri

  1st Floor, Pavilion Bldg

  Visa, MasterCard

• Room Amenities

  Each room has the following amenities:

  • WiFi throughout the downtown campus (free)
  • Cable television (check out our TV Channel Guide)
  • Patients may receive calls between 7:00 am and 10:00 pm. Only emergency calls will be accepted after hours. Patients may disconnect their phone for rest. Cellular phones should be turned off in patient care areas.

  WiFi Support:
  904.202.2570

  Outside Calls:
  904.202.2661
  Ask for the patient by name

• Medical Ethics Committee

  This interdisciplinary committee offers guidance to families, providers and treatment teams who are trying to reach an agreement about the best way to care for a patient, helping to provide clarity in cases where difficult ethical issues arise. Consult the Medical Ethics committee when:

  • The patient’s treatment goals are unclear.
  • There is uncertainty surrounding the decision-making roles of the patient, family, providers and the treatment team.
  • The patient, family, providers or the treatment team needs help resolving a conflict.

  904.202.1341

  Contact the House Supervisor to reach the ethics committee member on call.

• Food Service

  Top of the Tower Cafeteria

  Serving a full breakfast, lunch entrees, salad bar, and grill

  Current Menu

  Location:
  Tower Building, 8th floor

  Breakfast:
  6:00 am - 10:00 am, Mon-Fri

  Lunch:
  11:00 am - 2:00 pm, Mon-Fri

  Jazzman’s Café and Bakery

  Specialty coffee drinks, juice, pastries, sandwiches, salads (2 locations)

  Location 1:
  Adult Tower, 1st Floor

  Hours:
  7:00 am - 7:00 pm, Mon-Fri

  Location 2:
  Baptist Heart Hospital, 2nd Floor

  Hours:
  7:00 am - 3:00 pm, Mon-Fri

  Rainbow Deli & Grille

  During the week, we feature a lunch menu with deli, grill and salads. We serve breakfast on Saturdays and Sundays featuring a full breakfast menu in addition to the lunch menu.

  Current Menu

  Location:
  Howard Building, 1st floor

  Breakfast:
  7:00 am - 10:30 am, Mon-Fri

  Lunch:
  10:30 am - 4:00 pm, Mon-Fri

  Chick-fil-A

  We use fresh quality ingredients. Our salads and wraps are freshly prepared, the lemon juice for our Lemonade is freshly squeezed, and we even chop our own cabbage and carrots for our Cole Slaw and Carrot and Raisin Salad. We also apply the same fresh approach to our chicken. All of our chicken is freshly breaded.

  Location:
  Howard Building, 1st floor

  Breakfast:
  7:00 am - 10:30 am, Mon-Fri

  Lunch:
  10:30 am - 4:00 pm, Mon-Fri

  Vending Machines

  Our vending machines feature a variety of traditional and healthy snacks and drinks.

  • P2 Parking Garage Hospital Entrance - 1st Floor (near double glass doors)
  • Adult Tower - 1st Floor (behind the Gift Shop in the patio area)
  • Intensive Care (ICU) Waiting Room – Adult Tower - 4th Floor
  • Emergency Room Waiting Area - Heart Hospital - 1st Floor
  • Wolfson Children's Hospital - 2nd Floor Waiting Area
  • Wolfson Children's Hospital - 3rd Floor (near the kitchen)
  • Wolfson Children's Hospital - 4th Floor
  • OB Waiting Area - Pavilion Building - 2nd Floor
  • Baptist Outpatient Center - 1st Floor

  Vending:
  The machines accept both bills and change.

• US Mail Boxes

  There are two mailboxes to choose from:

  • Main Hospital Entrance (off Prudential Drive)
  • Pavilion Building Entrance (near Valet Parking)

  Pickup: Monday-Saturday at 1:45 pm

  Pickup: Monday-Saturday at 1:50 pm

• ATM Machines

  • Bank of America ATM Machine

  Location:: Howard Building, 1st Floor
  (across from Chick-fil-A)