Baptist Heart Hospital - Patient & Visitor Information

View our visitor policy page for current visitor information.

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When it’s time for a patient to go home, a Social Worker is available to help answer questions, make follow-up care arrangements, and alleviate any fear or stress dealing with an illness. Services include:

• Discharge planning
• Home health service arrangements
• Counseling
• Obtaining medical equipment
• Community services
• TransportationReferrals

Phone: 904.202.1319
Hours: Monday - Friday, 8 am to 4:30 pm
After hours: Please ask your nurse to contact the on call social worker.

We are committed to meeting the communication needs of our patients and their families and guests. If you have any questions about obtaining communication assistance, including obtaining qualified interpreters, please contact our coordinator of Interpreting Services by phone or email.

• Foreign Language Interpretation
• Sign Language Interpretation
• Communication Aids
• Communication Equipment

Phone: 904.202.2435

Can we help you communicate?(PDF)
Podemos ayudarle a comunicarse con nosotros?(PDF)

Information for patients and visitors to Baptist Heart Hospital.

Health and healing involve the body, mind, spirit and relaxation. Our library offers a range of materials to help you learn about health and the healing process. Children under 12 must be accompanied by an adult.

• Health information assistance
• Breast cancer resources
• Books and magazines
• Photocopier
• Computers with Internet access
• Healing music CD’s and players

Phone: 904.202.4325
Hours: Monday - Friday, 8:30 am to 4 pm
Location: 1st floor, Adult Tower

This interdisciplinary committee offers guidance to families, providers and treatment teams who are trying to reach an agreement about the best way to care for a patient, helping to provide clarity in cases where difficult ethical issues arise. Consult the Medical Ethics committee when:

• The patient’s treatment goals are unclear.

• There is uncertainty surrounding the decision-making roles of the patient, family, providers and the treatment team.

• The patient, family, providers or the treatment team needs help resolving a conflict.

To request an ethics consult, email ethicsconsultservice@bmcjax.com or contact the House Supervisor.

The Patient relations department serves as a nurse liaison between the patients and their health care providers, working to identify solutions to questions, concerns and problems that may arise. Our goals are to provide patients and families the opportunity to express feelings about issues that have not been resolved, work to resolve these issues in a timely manner, and improve the experiences of our patients and families.

Phone: 904.202.2248
Hours: Monday - Friday, 8 am to 5 pm
Messages: After hours contact the Adult house supervisor through the operator.

Each room has the following amenities:

• WiFi throughout the downtown campus (free)
• Cable television (check out our TV Channel Guide)
• Patients may receive calls between 7:00 am and 10:00 pm. Only emergency calls will be accepted after hours. Patients may disconnect their phone for rest. Cellular phones should be turned off in patient care areas.

WiFi Support: 904.202.2570
Outside Calls: 904.202.2661 (Ask for the patient by name)

Our chaplains are available 24 hours a day for your spiritual support. Chaplains are assigned to all hospital units and respond to emergencies, requests and make routine rounds.

A non-denominational prayer service is held at noon on Wednesday and Sunday in the Chapel. Catholic Mass is celebrated at noon Thursday in the Chapel.

The Chaplain’s office is located on the third floor of the Howard Building, Suite 308. Call our Spiritual Care office 904.202.2828 or ask your nurse to arrange a visit.

The Reid Memorial Chapel is located on the first floor of the Adult Tower and is always open.

You can find additional information regarding Spiritual Care within Baptist Health here.