Baptist Heart Hospital - Patient & Visitor Information

View our COVID-19 Information Center for current visitor information.

Directions: Directions
Parking: Parking

We are committed to meeting the communication needs of our patients and their families and guests. If you have any questions about obtaining communication assistance, including obtaining qualified interpreters, please contact our coordinator of Interpreting Services by phone or email.

• Foreign Language Interpretation
• Sign Language Interpretation
• Communication Aids
• Communication Equipment

Phone: 904.202.2435

Brochure:

• Can we help you communicate?(PDF)
• Podemos ayudarle a comunicarse con nosotros?(PDF)

The Patient relations department serves as a nurse liaison between the patients and their health care providers, working to identify solutions to questions, concerns and problems that may arise. Our goals are to provide patients and families the opportunity to express feelings about issues that have not been resolved, work to resolve these issues in a timely manner, and improve the experiences of our patients and families.

Phone: 904.202.2248
Hours: Mon - Fri, 8:00am to 5:00pm
Messages: After hours contact the Adult house supervisor through the operator.

When it’s time for a patient to go home, a Social Worker is available to help answer questions, make follow-up care arrangements, and alleviate any fear or stress dealing with an illness. Services include:

• Discharge planning
• Home health service arrangements
• Counseling
• Obtaining medical equipment
• Community services
• TransportationReferrals

Phone: 904.202.1319
Hours: Mon - Fri, 8:00am to 4:30pm
After hours: Please ask your nurse to contact the on call social worker.

Our chaplains are available 24 hours a day for your spiritual support. Chaplains are assigned to all hospital units and respond to emergencies, requests and make routine rounds.

A non-denominational prayer service is held at noon on Wednesday and Sunday in the Chapel. Catholic Mass is celebrated at noon Thursday in the Chapel.

The Chaplain’s office is located on the third floor of the Howard Building, Suite 308. Call our Spiritual Care office (202-2828) or ask your nurse to arrange a visit.

The Reid Memorial Chapel is located on the first floor of the Adult Tower and is always open.

For additional information regarding Spiritual Care within Baptist Health, go to spiritual-care.

Phone: 904.202.2828

Information for patients and visitors to Baptist Heart Hospital.

Health and healing involve the body, mind, spirit and relaxation. Our library offers a range of materials to help you learn about health and the healing process. Children under 12 must be accompanied by an adult.

• Health information assistance
• Breast cancer resources
• Books and magazines
• Photocopier
• Computers with Internet access
• Healing music CD’s and players

Phone: 904.202.4325
Hours: Mon - Fri, 8:30am to 4:00pm
Location: 1st floor,. Adult Tower

Our gift shop location is currently closed but offering delivery to patient rooms during weekday daytime hours. Balloon bouquets and gift baskets are available. Give us a call to discuss gift options and to place an order.

Phone: 904.202.3102
Leave a message and we’ll call you back.

Each room has the following amenities:

• WiFi throughout the downtown campus (free)
• Cable television (check out our TV Channel Guide)
• Patients may receive calls between 7:00 am and 10:00 pm. Only emergency calls will be accepted after hours. Patients may disconnect their phone for rest. Cellular phones should be turned off in patient care areas.

WiFi Support: 904.202.2570
Outside Calls: 904.202.2661 (Ask for the patient by name)

Top of the Tower Cafeteria
Serving a full breakfast, lunch entrees, salad bar, and grill. Current Menu
Location: Tower Building, 8th floor
Breakfast: Mon-Fri, 7:00am - 10:00am
Lunch: Mon-Fri, 11:00am - 2:00pm

Starbucks
Specialty coffee drinks, juice, pastries.
Location: Adult Tower, 1st Floor
Hours:
Mon - Fri, 6am - 8pm
Sun, 8am - 2pm
Closed Sunday

Bridges Café
Made to order salad and deli bar, Italian/pizza and grill stations, grab-and-go selections, and Coca-Cola freestyle dispensing machines. Expanded jazzman’s Coffee bar inside Café. Lounge-style seating and television.
Location: First floor of the J. Wayne and Delores Barr Weaver tower
Hours: 6:00 am - 1:00 am, 7 days a week

Firehouse Subs
Location: Howard Building, 1st Floor
Hours:
Monday - Friday, 7 am - 7 pm
Saturday & Sunday Closed

Vending Machines
Our vending machines feature a variety of traditional and healthy snacks and drinks.

• P2 Parking Garage Hospital Entrance - 1st Floor (near double glass doors)
• Adult Tower - 1st Floor (behind the Gift Shop in the patio area)
• Intensive Care (ICU) Waiting Room – Adult Tower - 4th Floor
• Emergency Room Waiting Area - Heart Hospital - 1st Floor
• Wolfson Children's Hospital - 2nd Floor Waiting Area
• Wolfson Children's Hospital - 3rd Floor (near the kitchen)
• Wolfson Children's Hospital - 4th FloorOB Waiting Area - Pavilion Building - 2nd Floor
• Baptist Outpatient Center - 1st Floor

Vending: The machines accept both bills and change.

There are two mailboxes to choose from:

• Main Hospital Entrance (off Prudential Drive)
• Pavilion Building Entrance (near Valet Parking)

Pickup: Mon - Sat at 1:45 pm
Pickup: Mon - Sat at 1:50 pm

• Bank of America ATM Machine

Location: Howard Building, 1st Floor (across from Chick-fil-A)

This interdisciplinary committee offers guidance to families, providers and treatment teams who are trying to reach an agreement about the best way to care for a patient, helping to provide clarity in cases where difficult ethical issues arise. Consult the Medical Ethics committee when:

• The patient’s treatment goals are unclear.
• There is uncertainty surrounding the decision-making roles of the patient, family, providers and the treatment team.
• The patient, family, providers or the treatment team needs help resolving a conflict.

Phone: 904.202.1341

Contact the House Supervisor to reach the ethics committee member on call.