• To reset your My Baptist Chart password, click here.
  Watch password reset how-to video

• To reset your My Baptist Chart username, click here.
  Watch username reset how-to video

• If you didn't receive your 2-step verification code, make sure you’ve checked your spam folder and all email accounts.

• If none of your accounts received the email or you have been locked out of your account, fill out this form and one of our team members will assist you.

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code.

If you still didn’t receive the email, it could be that your account has a different email address on file. If you have multiple email accounts, check one of the others to see if the verification code was sent there instead.

If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, fill out this form and one of our team members will assist you.

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to My Baptist Chart, you will be automatically logged out. We recommend that you log out of My Baptist Chart if you need to leave your computer for even a short period of time.

To have your account re-activated, fill out this form and one of our team members will assist you.

If you've been seen at another health care organization that uses MyChart, you may be able to view that information right in My Baptist Chart. Watch this Linking Your Accounts video to learn how.

On the My Baptist Chart website or in the MyChart app, go to settings to adjust which notifications you see.

Yes, you can by going to “communication preferences.”

You can request that we deactivate your account by filling out this form and one of our team members will be in touch to assist you.

Fill out this form

This video walks you through the steps to prepare for and join your virtual visit.

There are several different methods of My Baptist Chart signup:

• Clinic staff might sign you up directly while you're at the front desk or in the exam room.
• You may receive a My Baptist Chart activation code on your After Visit Summary or on a billing statement.
• You may receive a text message or email with an activation code when you come in for a visit.

No activation code?
No problem. You can still easily self-signup online to create a My Baptist Chart account. You must be 18 years old and request an activation code. Follow these easy steps to request a code:

1. Scroll up to the Sign In section at the top of this page and click "Sign up now"
2. Click "Sign up online"
3. Click "Match Yourself with Our Records" or "Verify with a Third Party" to supply personal verification items, such as the last four digits of your Social Security number and your date of birth, and have an activation code sent to your email address or mobile phone.

If you don’t have an activation code, you can request one on the sign-up page.

Still having issues? Contact us here.

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. You can request an activation code on the sign-up page.

Still having issues? Contact us here.

Yes, you can. My Baptist Chart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.

What is Proxy Access?
Proxy access allows parents, legal guardians and caregivers to log into their personal MyChart account and connect to the health information of a patient they represent. As a proxy, you can view upcoming appointments, request appointments, view lab results, email a doctor on the patient’s behalf, view medications, request prescription refills and view health reminders.

Instructions

After completing the Portal Access Request Form, you can return it to your care team at your next appointment, or mail it to the address on the form.

Children's Records Access Varies with Age
Adults with legal guardianship rights to a child (younger than 18 years old) may request proxy access to the child's My Baptist Chart account. The level of access is determined by the age of the minor.

• 0 - 11 years old: Parents have full access to their child’s record and My Baptist Chart account.
• 12 - 17 years old: Parents have partial access to their child’s record and My Baptist Chart account. Adolescents in this age range may also access their own My Baptist Chart after filling out and signing a portal access request form.
• 18+ years old: Patients have full access to their own accounts.

Each adult must have their own My Baptist Chart account for accessing the child's My Baptist Chart account and complete the Patient Portal Access Request Form indicating minor patient access. Once the child reaches age 18, the proxy access authorization will automatically expire and the adult will no longer have access to the child's My Baptist Chart account. At that time, to still access your adult child's account, a new Patient Portal Access Request Form must be completed and signed indicating Adult Patient access.

Granting Another Person to Access Your Account
In reverse, you might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in My Baptist Chart.

Proxy access allows parents, legal guardians and caregivers to log into their personal MyChart account and connect to the health information of a patient they represent. As a proxy, you can view upcoming appointments, request appointments, view lab results, email a doctor on the patient’s behalf, view medications, request prescription refills and view health reminders.

If you had proxy access to another person's account in the old portal (My Baptist Connect), you will need to re-authenticate yourself using this Portal Access Request form, activate their new My Baptist Chart account, and then connect it to your My Baptist Chart account.

No, due to the sensitive nature of medical information, each person must have their own My Baptist Chart account.

To see your child's bills, you must be listed as the guarantor. Contact your provider to gain access.

With My Baptist Chart, you can access your visit details, lab results, and medical history in one place, as soon as they become available, which may be before your doctor has a chance to review them. It’s always your choice to view these results now or wait to discuss with your care team.

After your provider reviews your results, you might see additional comments and interpretation in My Baptist Chart.

Important things to consider when viewing test results in My Baptist Chart.

Your provider will review your medical record prior to any upcoming appointments and will populate medications, immunizations and any known health conditions to your My Baptist Chart account. You may not see that detail in your account until you have an appointment scheduled with a Baptist Health provider.

You will generally receive a response within 1-3 business days. Note that My Baptist Chart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Please call your provider's office.

On the Personal Information page in My Baptist Chart, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

Your My Baptist Chart information comes directly from your electronic medical record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

• EHI Export generates your health information in computer-readable files (files that a computer or application can read).
• The files in this export are not designed to be read by humans; they are designed to be uploaded into other programs that can organize the information in the files into a readable form.
• The files in this export could be very large and could take Baptist Health several days to process.
• You may request a copy of your EHI Export through your My Baptist Chart portal or by contacting the Release of Information Office.
• To obtain a human-readable copy of your records, visit our Medical Records page.

My Baptist Chart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With My Baptist Chart, you can:

• Schedule medical appointments.
• View your health information, including medications, allergies, test results, and more.
• Request medication refills.
• Access resources for trusted health information.
• Message your care team.

No, My Baptist Chart is a free service for all patients.

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari).

You can also access My Baptist Chart in our Baptist Access App or the MyChart app App Store | Google Play Store.

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, all My Baptist Chart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to My Baptist Chart, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

Baptist Health in Jacksonville, Florida started using EPIC My Chart as their Electronic Medical Record (EMR), or Electronic Health Record (EHR), on July 30, 2022. Read more details.

When you log into MyChart, select your upcoming appointment and click get on the waitlist. If an earlier appointment opens up, we'll send you a message letting you know. You can either accept the new appointment time or keep your existing time. New appointments are given on a first-come, first-served basis, so it's important to respond to the message immediately.

Yes, your Baptist Health records and data will still be available in this new portal.

However, any self-published data will not be transferred. For instance, if you added any over-the-counter medication or allergy information to My Baptist Connect for your own record-keeping, this information will not transfer to My Baptist Chart.

Jacksonville Orthopaedic Institute (JOI) patients will access JOI records here. If you need assistance with that portal, please email support@joi.net for help.

If you had proxy access to another person's account in the old portal (My Baptist Connect), you will need to re-authenticate yourself using this Portal Access Request form, activate the new My Baptist Chart account of the person you care for, and then connect their account to your My Baptist Chart account.

Jacksonville Orthopaedic Institute (JOI) patients will access JOI records here. If you need assistance with that portal, please email support@joi.net for help.