Patient Financial Advocacy Manager, Single Billing Office, Baptist Health

Job Summary

Baptist Health is currently hiring for a Patient Financial Advocacy Manager to join our Team at our team here in the Jacksonville, FL area.

This is a full time day shift opportunity that will oversee multiple facilities and remote staff. The ideal candidate will have supervisory experience in the revenue cycle, registration, and insurance scope. The Manager is responsible for leading the financial assistance program for the Baptist Enterprise. The Patient Financial Advocacy Manager will oversee 20 employees that are remote, at the facility campuses, and Metro Square. Key performance indicators include application turn around, time, and number of applications completed. The Patient Financial Advocacy Manager is responsible for managing various vendors for medicaid eligibility, probate, and medication assistance.

As a Patient Financial Advocacy Manager, you will be responsible for:

• Serving as the operational leader of the Patient Financial Advocacy Team in Single Billing Office (SBO).
• Works collaboratively to oversee the daily operations of the Team-monitoring performance metrics, recruiting, retaining, and developing staff, and participating in continuous process improvement efforts to provide the highest level of service to our patients and families.
• Liaison to third party vendors that participate in patient financial clearance to insure accountability.
• Cross vertical group with a number one priority of serving the financial needs of the patients and families of Baptist Healthcare System.
• Integrate patient financial assistance throughout the healthcare system to provide a seamless patient experience.
• Educates patients and parties of their financial responsibility and assist with payment options and collection procedures.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate.
• Contact insurance carriers and other sources and act as an advocate for the patient.
• Collaborate with other managers, physician, and servicing departments of any delay of service for scheduled physician visits, diagnostic testing, and procedures which have not been approved prior to the date of service.
• Identify eligibility for local, state, and federal programs.
• Partners with the social workers, clinical team members, and outside agencies (Medicaid, SSDI, foundation, co-pay assistance) to assist patients and their families in completing applications and obtaining maximum reimbursement.

If you are interested in this Full-Time opportunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• Over 5 years Leadership Experience Required

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.