From Frequent Flyer to Fully Engaged

Since its inception in March 2021, JaxCareConnect has helped hundreds of uninsured Duval County residents establish a primary care provider and navigate other community services.

In 2023 alone, the nonprofit, which was developed with financial contributions from Baptist Health, The Community Foundation of Northeast Florida, Jessie Ball duPont Fund, and Riverside Hospital Foundation, made nearly 800 referrals to community partners whose services relate to the Social Determinants of Health.

JaxCareConnect receives numerous referrals from area hospitals, many of which are flagged as frequent flyers to the emergency department.

Maria (name changed for privacy) was a prime example.

When she was first referred to JaxCareConnect, Maria was diagnosed with renal cell carcinoma, a common but serious type of kidney cancer. She had also lost her Medicaid coverage, and with no insurance was struggling to access the oncology and mental health care she urgently needed.

On top of her health concerns, Maria was grieving the loss of a family member.

Determined to help, the JaxCareConnect team guided Maria through multiple options, referring her to Muslim American Social Services (MASS), a free clinic for immediate primary care, while also assisting her in reapplying for other programs, including Medicaid and Social Security Disability.

Despite her best efforts, Maria faced setbacks. After forgoing much-needed lab tests, she wound up hospitalized. After her discharge, she decided to place her pressing health care concerns on the back burner.

Fortunately, JaxCareConnect was there with open arms when Maria was ready to re-enter the program. The agency helped her reestablish her primary care and explore her insurance options, including setting up an appointment to speak with an Affordable Care Act navigator.

Ultimately, with perseverance and guidance from the JaxCareConnect team, Maria secured health coverage through her navigator. Now insured and actively engaged in her care, she has regained control of her health journey.

“When we last spoke, she was relieved, optimistic and incredibly grateful,” said Jenny O’Donnell, JaxCareConnect’s program director.

“Maria’s story is a testament to the power of persistence and support. Even when the path is uncertain, the right resources and compassionate guidance can make all the difference. We’re honored to have been part of her journey to care and stability.”

Baptist Health partners with local nonprofit organizations and civic leaders to lead initiatives that address real health inequities in our communities. Read more