Andrew Shaw, MD

Neurosurgeon

4.6 out of 5 stars 4.6 (631)

Andrew Shaw, MD Office and Other Patient Information

Primary Office

Office 1: Lyerly Neurosurgery

800 Prudential Drive , Suite 1100
, Jacksonville, FL 32207

904.384.1005

Patient Reviews

All reviews have been submitted by patients after seeing the provider. Actual comments are displayed while preserving patient confidentiality.

Reviews (631)

SORT BY

  • Patient Review 1

    5 out of 5 stars

    Reviewed on April 30, 2022 | Verified Review

    Very professional


  • Patient Review 2

    5 out of 5 stars

    Reviewed on April 27, 2022 | Verified Review

    Everyone was very nice. I really liked Dr Shaw.


  • Patient Review 3

    5 out of 5 stars

    Reviewed on April 27, 2022 | Verified Review

    The bedside manner is outstanding! My doctor fully explained all options; rather than just jumping to surgery


  • Patient Review 4

    3 out of 5 stars

    Reviewed on April 27, 2022 | Verified Review

    While I very much appreciate getting a 2nd opinion my doctor was dismissive of my questions, seemed to make assumptions based on my age, and wrote a report to my pcp which said that he had talked to me about things that were never mentioned during the consultation. Because of these things I can???t trust this person with my care. I have had other happier associations with Lyerly so I would recommend cautiously.


  • Patient Review 5

    5 out of 5 stars

    Reviewed on April 24, 2022 | Verified Review

    Friendly and professional doctor and staff. I really like that Dr. Shaw???s first reaction was to recommend something other than surgery.


  • Patient Review 6

    5 out of 5 stars

    Reviewed on April 23, 2022 | Verified Review

    Well organized, no waiting, very professional environment and the staff was very pleasant.


  • Patient Review 7

    4.5 out of 5 stars

    Reviewed on April 20, 2022 | Verified Review

    Dr. Shaw was excellent. He took the time to explain everything in a way that was very easy to understand. Would highly recommend him to anyone.


  • Patient Review 8

    5 out of 5 stars

    Reviewed on April 16, 2022 | Verified Review

    Friendly and professional staff. Dr. Shaw is excellent.


  • Patient Review 9

    5 out of 5 stars

    Reviewed on April 16, 2022 | Verified Review

    Friendly staff. Also, I was able to get questions answered to medical questions. And never felt rushed. I appreciate the caring atmosphere as well as the genuine concern my physician offered. Loved my visit. ????


  • Patient Review 10

    5 out of 5 stars

    Reviewed on April 14, 2022 | Verified Review

    Excellent service from everyone at Lyerly.


  • Patient Review 11

    5 out of 5 stars

    Reviewed on April 14, 2022 | Verified Review

    The staff were very friendly. Dr Shaw took his time to listen to my issues and suggested the best solutions for me. Nurse Erica was so friendly to me. She made me feel very welcome


  • Patient Review 12

    5 out of 5 stars

    Reviewed on April 13, 2022 | Verified Review

    They listen to you, explain things very well, and take amazing care of you.


  • Patient Review 13

    5 out of 5 stars

    Reviewed on April 13, 2022 | Verified Review

    Very Professional, efficient and courteous.


  • Patient Review 14

    5 out of 5 stars

    Reviewed on April 13, 2022 | Verified Review

    front desk staff processed us quickly...we were an hour early due to the ultra cautious instructions for getting there from Amelia Island. The doctor was able to see me almost immediately. Dr Shaw was efficient and clearly had read my record before I met with him. Aside from the usual Baptist campus parking hassles, the visit went very well.


  • Patient Review 15

    5 out of 5 stars

    Reviewed on April 13, 2022 | Verified Review

    Professional and considerate, friendly. Provided opportunity to ask questions.


  • Patient Review 16

    5 out of 5 stars

    Reviewed on April 10, 2022 | Verified Review

    The staff was very friendly, Dr. Shaw was very pleasant. show me the MRI & explained the surgical procedure, answered all questions. Didn't make me feel like he was rushed to move onto the next patient.


  • Patient Review 17

    5 out of 5 stars

    Reviewed on April 10, 2022 | Verified Review

    Fix your format is that 1 on top of a 0 mean 10??


  • Patient Review 18

    4.5 out of 5 stars

    Reviewed on April 09, 2022 | Verified Review

    Front desk staff were so friendly. 0nce in a room, it was a short wait for do. I waited at least 45 minutes to get into that room, however


  • Patient Review 19

    5 out of 5 stars

    Reviewed on April 09, 2022 | Verified Review

    prompt, pleasant and competent


  • Patient Review 20

    5 out of 5 stars

    Reviewed on April 09, 2022 | Verified Review

    Highly recommended.. I have yet to have my scheduled surgery so I can???t really give an opinion


  • Patient Review 21

    5 out of 5 stars

    Reviewed on April 07, 2022 | Verified Review

    Enjoyed meeting Dr. Shaw. His staff was really nice and helpful. Will use him again. Pearl Hazlip


  • Patient Review 22

    5 out of 5 stars

    Reviewed on April 06, 2022 | Verified Review

    PROMPT & EASY TO WORK WITH -Quick return call by Lyerly rep "Dinah" in response to my 3/30/22 request for a review of my cervical MRI actioned by an appointment on 4/4/22 with Dr. Andrew Shaw within 4 days. When I arrived, as scheduled with no delay Lyerly office staff had me provide insurance info and medical history information. I was then promptly seen by nurse who took my vitals, then seen by Dr. Shaw who spent a solid 25 minutes discussing my condition presented, he walked me through the MRI on video screen. He then laid out his plan of action for neck surgery of c3-4 & c4-5, explained the full procedure, the risks, and the recovery. Dr. Shaw very professional as expected, but his easy to understand detailed explanations and illustrations answered every question I had. He then introduced me to "Erica" to schedule the surgery for 4/20/22. Erica processed Insurance pre-authorization issues with me and pharmacy information and set a post op appointment for 5/5/22. LYERLY HAS MADE DEALING WITH A MAJOR NECK SURGERY AS CALM AND COMFORTABLE A PROCESS AS POSSIBLE. THIS MAKES ME CONFIDENT LYERLY NEUROSURGERY IS BEST CHOICE FOR ME -Stephen Anderson


  • Patient Review 23

    5 out of 5 stars

    Reviewed on April 06, 2022 | Verified Review

    Dr Shaw and his staff were very helpful, personable and professional. I would recommend them highly.


  • Patient Review 24

    3 out of 5 stars

    Reviewed on April 06, 2022 | Verified Review

    Dr Shaw spoke too quickly for a seriously hearing impaired patient with two hearing Aida. He also gave us too technically specific MRI details which we hardly understood and when my wife asked several questions the explanations were just as difficult to understand


  • Patient Review 25

    5 out of 5 stars

    Reviewed on April 04, 2022 | Verified Review

    Very professional.. kept complicated info in understandable layman's terms. Dr Shaw is excellent


  • Patient Review 26

    5 out of 5 stars

    Reviewed on April 03, 2022 | Verified Review

    Dr. Shaw and the whole staff was amazing. They were patient, kind, professional, and treated me like I was the only patient they had. Dr. Shaw took the time to show me my MRI and break down what was going on with my back in a way that I could understand. Best experience in a doctor's office I've ever had!!


  • Patient Review 27

    5 out of 5 stars

    Reviewed on April 02, 2022 | Verified Review

    Kind, compassionate and extremely helpful with any questions you might have.


  • Patient Review 28

    5 out of 5 stars

    Reviewed on April 02, 2022 | Verified Review

    People are courteous and friendly


  • Patient Review 29

    5 out of 5 stars

    Reviewed on March 31, 2022 | Verified Review

    Seam to be very competent and helpful. Did not mind answering questions. Everyone one was very kind and courteous.


  • Patient Review 30

    5 out of 5 stars

    Reviewed on March 30, 2022 | Verified Review

    Courtesy and Professionalism


  • Patient Review 31

    5 out of 5 stars

    Reviewed on March 30, 2022 | Verified Review

    I am continually impressed with the professionalism, friendliness and efficiency of everyone associated with Lyerly. This is both the doctors and the entire support staff. I have been seen by 2 separate doctors (and staffs) and everyone is just totally impressive in all respects


  • Patient Review 32

    5 out of 5 stars

    Reviewed on March 28, 2022 | Verified Review

    Friendly professional service.


  • Patient Review 33

    0 out of 5 stars

    Reviewed on March 28, 2022 | Verified Review

    I did not see the doctor. I was very disappointed with the nurse, she never even asked me to stand up. I am still in pain. She is sending me for another MRI and a pain clinic. I haven???t heard from them. Next time I go to see MRI results I want to see a doctor. I travel over an hour to see the doctor because I was told this group was the best.


  • Patient Review 34

    4 out of 5 stars

    Reviewed on March 28, 2022 | Verified Review

    I've only been once, can't say anymore.


  • Patient Review 35

    5 out of 5 stars

    Reviewed on March 28, 2022 | Verified Review

    No pain after surgery, finally no headache. Feel pretty good.


  • Patient Review 36

    5 out of 5 stars

    Reviewed on March 24, 2022 | Verified Review

    Staff and doctor's


  • Patient Review 37

    5 out of 5 stars

    Reviewed on March 24, 2022 | Verified Review

    Everyone was very nice and friendly.


  • Patient Review 38

    5 out of 5 stars

    Reviewed on March 23, 2022 | Verified Review

    Dr. Shaw showed me my MRI and explained it to me. Pointing out why I was having pain, and how it could be fixed. Ive been in pain 6 years and he finally answered my questions


  • Patient Review 39

    5 out of 5 stars

    Reviewed on March 23, 2022 | Verified Review

    All was quite swell Thanks for your service


  • Patient Review 40

    5 out of 5 stars

    Reviewed on March 21, 2022 | Verified Review

    Dr. Andrew Shaw and his PA Erica have been very pleasant and helpful in addressing my spinal difficulties.


  • Patient Review 41

    3 out of 5 stars

    Reviewed on March 19, 2022 | Verified Review

    The Doctor seemed disinterested and expressed that he had no idea why I was there.


  • Patient Review 42

    5 out of 5 stars

    Reviewed on March 14, 2022 | Verified Review

    Dr. Shaw was very good To take time to answer all of our questions regarding the stimulator and gave us his honest opinion on the two choices. I know he was busy and had another appointment right after hours but he made sure that he answered our questions because he knew that we wanted to make an educated decision.


  • Patient Review 43

    5 out of 5 stars

    Reviewed on March 12, 2022 | Verified Review

    Dr. Shaw called me at home to discuss the pending surgery. Doctors do not make home calls. He gets a 10!


  • Patient Review 44

    5 out of 5 stars

    Reviewed on March 12, 2022 | Verified Review

    Friendly and knowledgeable. Very clean


  • Patient Review 45

    5 out of 5 stars

    Reviewed on March 12, 2022 | Verified Review

    Friendly


  • Patient Review 46

    5 out of 5 stars

    Reviewed on March 12, 2022 | Verified Review

    I like Dr Andrew Shaw and his helpers.


  • Patient Review 47

    4.5 out of 5 stars

    Reviewed on March 10, 2022 | Verified Review

    Only spoke with Erica and Dr Shaw. Both very professional


  • Patient Review 48

    5 out of 5 stars

    Reviewed on March 09, 2022 | Verified Review

    Very caring, professional and friendly service


  • Patient Review 49

    5 out of 5 stars

    Reviewed on March 09, 2022 | Verified Review

    How friendly everyone was and the cleanliness of the facility.


  • Patient Review 50

    5 out of 5 stars

    Reviewed on March 09, 2022 | Verified Review

    Very knowledgeable and friendly staff


  • Patient Review 51

    5 out of 5 stars

    Reviewed on March 09, 2022 | Verified Review

    I like the fact that the staff is always polite, helpful and pleasant.


  • Patient Review 52

    5 out of 5 stars

    Reviewed on March 05, 2022 | Verified Review

    Ladies at reception were all VERY nice and knowledgable. Dr. Shaw was great. A sense of humor, and briefed me on my procedure (SLS) and answered all my questions.


  • Patient Review 53

    5 out of 5 stars

    Reviewed on March 05, 2022 | Verified Review

    Straight to the point medical insight. Everyone involved showed interest in resolving my problem.


  • Patient Review 54

    5 out of 5 stars

    Reviewed on March 02, 2022 | Verified Review

    Everyone is gracious and professional. They take the time to make sure you have a clear understanding. They do such a great job that I feel positive about the treatment I will be getting.


  • Patient Review 55

    5 out of 5 stars

    Reviewed on March 02, 2022 | Verified Review

    Promptness and follow up. Great f do ocyor sbd no edit for X-rays.


  • Patient Review 56

    4.5 out of 5 stars

    Reviewed on February 27, 2022 | Verified Review

    There is nothing not to like. Caring doctors and staff.


  • Patient Review 57

    5 out of 5 stars

    Reviewed on February 26, 2022 | Verified Review

    Expert care


  • Patient Review 58

    5 out of 5 stars

    Reviewed on February 26, 2022 | Verified Review

    Very professional, courteous consultation


  • Patient Review 59

    5 out of 5 stars

    Reviewed on February 26, 2022 | Verified Review

    Staff was friendly and helpful. Dr. Shaw did everything right. He was professional, knowledgeable, clearly explained the issues and made sure that I understood my options.


  • Patient Review 60

    4 out of 5 stars

    Reviewed on February 26, 2022 | Verified Review

    The time is took from when I had called y'all to the time y'all to actually schedule my appointment to meet with DR. Shaw. I also waited a few days to see if y'all would return my call. I had to call back to get a appointment. I left, I think, two messages. But other then that, the service was very professional and the staff and the Doctor were friendly.


  • Patient Review 61

    5 out of 5 stars

    Reviewed on February 25, 2022 | Verified Review

    As soon as I walked in I was greeted kindly and promptly. The check in process went well and took no time at all. When I was called back I had a great experience and all my concerns were heard and valued. I am scheduled for surgery soon and I already feel like I am in safe hands.


  • Patient Review 62

    5 out of 5 stars

    Reviewed on February 23, 2022 | Verified Review

    Doctor Shaw was compassionate, yet straight to the point of the condition I have.


  • Patient Review 63

    5 out of 5 stars

    Reviewed on February 23, 2022 | Verified Review

    Staff that is caring and professional.


  • Patient Review 64

    5 out of 5 stars

    Reviewed on February 22, 2022 | Verified Review

    One of the friendliest and efficient offices I've been to. Explained the whole problem showing on MRI exactly what was wrong. Gave me options. I am a returning patient and didn't consider another Dr.


  • Patient Review 65

    5 out of 5 stars

    Reviewed on February 22, 2022 | Verified Review

    Very thorough check-in process and No long waiting. Good covid security. All my information and films were available to Dr Shaw at time of the consultation to discuss and review. I was very pleased with his opinion And the referrals he made. Thank you!


  • Patient Review 66

    4.5 out of 5 stars

    Reviewed on February 20, 2022 | Verified Review

    The staff


  • Patient Review 67

    5 out of 5 stars

    Reviewed on February 19, 2022 | Verified Review

    From the time you walk in and get greeted to the Dr's staff the people are very friendly and professional. They treat you like a friend and take the complete frea of being there in the first place. Dr Shaw was not only patient, but very professional, personal, friendly and Educated. He took his time and didn't treat you like a number but a friend. He explained things on the level you would understand and answered everyone of the questions I had with him without trying to rush us us. I would highly recommend the Lyerly group to anyone that is looking or has to see a Nuerosurgeon. They are the best and top 5 in the State of Florida and I'm so glad to be in his hands with my broke back. Thank you Dr Shaw and team for settling down my nerves and treating me professional!!


  • Patient Review 68

    5 out of 5 stars

    Reviewed on February 19, 2022 | Verified Review

    Courtesy and professionalism


  • Patient Review 69

    0 out of 5 stars

    Reviewed on February 16, 2022 | Verified Review

    Andrew Shaw MD. I can't explain how he made me to feel. I was never disrespected by anyone . He should not be Doctor, he need to be radiologist.


  • Patient Review 70

    5 out of 5 stars

    Reviewed on February 13, 2022 | Verified Review

    Got some answers on my situation with the back pain. Thank you.


  • Patient Review 71

    5 out of 5 stars

    Reviewed on February 11, 2022 | Verified Review

    Dr Shaw explained everything in my MRI that I thoroughly understood.


  • Patient Review 72

    5 out of 5 stars

    Reviewed on February 11, 2022 | Verified Review

    Dr. Shaw and his nurse Tanetta.


  • Patient Review 73

    5 out of 5 stars

    Reviewed on February 09, 2022 | Verified Review

    Everyone is great to work with and very helpful. Thank you Dr Shaw, Heather,and Erica


  • Patient Review 74

    5 out of 5 stars

    Reviewed on February 09, 2022 | Verified Review

    Our initial appointment went well. We were scheduled quickly and were seen on appointment day quickly.


  • Patient Review 75

    5 out of 5 stars

    Reviewed on February 09, 2022 | Verified Review

    Dr explained everything to me and found some problems I didn't know I had. Set me up on a treatment plan. Friendly and great staff.


  • Patient Review 76

    5 out of 5 stars

    Reviewed on February 09, 2022 | Verified Review

    Dr Shaw was very patient explaining the medical procedure


  • Patient Review 77

    4.5 out of 5 stars

    Reviewed on February 07, 2022 | Verified Review

    Polite and efficient staff. Worse part is finding your office. Doctor gave me good information and ideas for my care.


  • Patient Review 78

    5 out of 5 stars

    Reviewed on February 07, 2022 | Verified Review

    Prompt, professional, friendly service


  • Patient Review 79

    5 out of 5 stars

    Reviewed on February 06, 2022 | Verified Review

    Friendly and informative.


  • Patient Review 80

    5 out of 5 stars

    Reviewed on February 06, 2022 | Verified Review

    The front desk staff, nurses and doctor were are very friendly, helpful and professional!


  • Patient Review 81

    5 out of 5 stars

    Reviewed on February 05, 2022 | Verified Review

    Professional and caring


  • Patient Review 82

    5 out of 5 stars

    Reviewed on February 02, 2022 | Verified Review

    Lyerly was very welcoming to a first time patient and I really appreciated Dr. Shaw's honesty!


  • Patient Review 83

    4.5 out of 5 stars

    Reviewed on February 02, 2022 | Verified Review

    We arrived on time, and you took us back quickly. All of the nurses were super awesome, and helpful. Dr. Shaw was completely awesome in his assessment and descriptions of What is actually going on. Love that he went slide by slide of MRI, was also super great with description of surgery.


  • Patient Review 84

    5 out of 5 stars

    Reviewed on February 02, 2022 | Verified Review

    The Doctors at Lyerly are top notch Neurosurgeons. They are highly qualified, professional, compassionate, and skilled physicians. I've had to have multiple surgeries since 2015, the first three with Dr Petr, and the fourth one with Dr Shaw. I've been completely satisfied with my care given to me each time. I have complete trust in my Surgeon's knowledge, diagnosis, and decision as to the best course of treatment for my care. The Staff are also professional, courteous, and compassionate. Though I've only been seen and treated by Dr Petr and Dr Shaw, other patients, including a couple I know personally, have also had nothing but great things to say about the other Surgeons as well. Anyone needing to be seen and treated by a Neurosurgeon should definitely choose the Lyerly group, and trust them with their care.


  • Patient Review 85

    5 out of 5 stars

    Reviewed on February 01, 2022 | Verified Review

    Professional, courtesy. Dr addressed my needs efficiently Good experience


  • Patient Review 86

    5 out of 5 stars

    Reviewed on January 31, 2022 | Verified Review

    I was very pleased with the Doctor's assessment of my condition, and the simple way he explained things to me. I also appreciate that things were not as the radiologist had overstated (much more serious), and that I will only need to follow up with some physical therapy. I arrived very early for my appointment prepared to wait, but the staff was able to get me in to see the Doctor almost immediately, which also saved me a couple of additional hours that day. I really appreciated that, as I was able to return to work to complete some needed tasks. All in all, everyone and everything was far above my services expectations. Thank you for that.


  • Patient Review 87

    5 out of 5 stars

    Reviewed on January 30, 2022 | Verified Review

    Professional knowledgeable and very polite


  • Patient Review 88

    5 out of 5 stars

    Reviewed on January 30, 2022 | Verified Review

    VERY PROFESSIONAL FRIENDLY AND EFFICIENT


  • Patient Review 89

    4 out of 5 stars

    Reviewed on January 29, 2022 | Verified Review

    We waited 30 mins for the doctor to come in the room. My mom???s portable concentrator luckily had enough charge. Something to consider!!


  • Patient Review 90

    0 out of 5 stars

    Reviewed on January 29, 2022 | Verified Review

    From the moment I walked in to be checked in, it was simply ???I need your license and insurance card.??? Then when I spoke to Dr. Shaw, he spoke so fast that I felt he was trying to hurry me out of the office to meet with the next person. When I was trying to give my history, it felt that it didn???t really matter because he already decided what was wrong with me and didn???t care what else I had to say. After everything was done, I didn???t get any paperwork to explain what was discussed, what my scans showed, etc., so I just have my memory of a rushed conversation and confusion as to when my next appointment will be. It was not a good experience at all.


  • Patient Review 91

    2.5 out of 5 stars

    Reviewed on January 28, 2022 | Verified Review

    Well, I waited month to see a neurologist but left with no clear understanding of my back problem. I was only informed about what it wasnt...but not what was causing the pain. The words " Youre back is not that bad" conflict with what I've been told over the last few months. A five minute conversation that relegates the mri to simply eggargerateed doesnt exactly give me confidence in the diagnosis...particular when my current physician told me yesterday that I probably would never walk upright again due to stenosis and arthritis. I'm not looking for surgery necessarilly. I'm looking for options. The clinic I was referred to for an emg never called. It sounds like everyone is too busy. I unxerstand that completely. What can you do to fix this? Tell me what is causing the pain and how I can help myself to move beyond this condition. Surely, losing weight isn't my only option though I agree that will help. Thats why I have lost 50 pounds. "Lose 50 more" (and call me in the morning) isn't exactly helpful. What exercises can I perform when I cant even stand for 3 minutes without a walker? I received nothing more than an anatomy lesson (which was helpful) and a limited undertanding of how to proceed. I'm not complaining...This is entirely an FYI for future reference...You asked. I normally despise taking surveys!


  • Patient Review 92

    5 out of 5 stars

    Reviewed on January 26, 2022 | Verified Review

    Very helpful


  • Patient Review 93

    5 out of 5 stars

    Reviewed on January 26, 2022 | Verified Review

    Doctor was very helpful and I was impressed with his medical knowledge and advice given.


  • Patient Review 94

    5 out of 5 stars

    Reviewed on January 26, 2022 | Verified Review

    excellent discussion with dr, gave all scenerios and possibe outcomes


  • Patient Review 95

    5 out of 5 stars

    Reviewed on January 25, 2022 | Verified Review

    Everyone was so caring and professional!


  • Patient Review 96

    5 out of 5 stars

    Reviewed on January 23, 2022 | Verified Review

    Caring personnel and doctors.


  • Patient Review 97

    4.5 out of 5 stars

    Reviewed on January 23, 2022 | Verified Review

    They were courteous and seeing my husband even though we came at the wrong time.


  • Patient Review 98

    5 out of 5 stars

    Reviewed on January 22, 2022 | Verified Review

    The people


  • Patient Review 99

    5 out of 5 stars

    Reviewed on January 22, 2022 | Verified Review

    They listen without rushing you through the appointment. They will be referring me for therapy. I appreciated them going over my images. Thank You


  • Patient Review 100

    5 out of 5 stars

    Reviewed on January 22, 2022 | Verified Review

    Staff is so nice Especially during a difficult time in your life. Hospital and doctors office is very clean and matter.


  • Patient Review 101

    5 out of 5 stars

    Reviewed on January 21, 2022 | Verified Review

    The office staff was wonderful and in particular, Erica Jones, really on top of her game!! Dr Shaw was great in that he took the time to not only answer my questions but also review the imaging... so happy to have been fortunate to have them on my "team"!


  • Patient Review 102

    5 out of 5 stars

    Reviewed on January 18, 2022 | Verified Review

    I waited just 5 minutes. Then I was brought into an exam room. Then maybe 5 minutes later I was taking to the dr. And while I was waiting for the dr the PA took my vitals.


  • Patient Review 103

    1 out of 5 stars

    Reviewed on January 18, 2022 | Verified Review

    Did not refer to doc on referral and booked with a doc we never wanted to see. Now trying to change but doubtful it will happen and my husband suffers because of doc/office politics.


  • Patient Review 104

    5 out of 5 stars

    Reviewed on January 15, 2022 | Verified Review

    Everything!!!!!! From getting off the elevator to getting back on.


  • Patient Review 105

    5 out of 5 stars

    Reviewed on January 15, 2022 | Verified Review

    They got me a appt very quickly an the. dr set down an explained everything so we could understand what the problem was. An what the options were to repair it


  • Patient Review 106

    5 out of 5 stars

    Reviewed on January 14, 2022 | Verified Review

    Very prompt with all correspondence. Dr. is very knowledgeable and answers all questions. He explained the surgical procedure I will be having in layman???s terms.


  • Patient Review 107

    5 out of 5 stars

    Reviewed on January 12, 2022 | Verified Review

    Everything except having to conduct a 74 mile round trip and try to navigate downtown streets and the totally mystified campus. Tried to check in as direct and told to sit over there. 30 minutes later my wife returned to said check in desk and was told we needed to see the woman in the office right next to where we we sitting. When asked if this person is who we ere to check in she was flustered and provided that two people were seated where we were seated and left and she didn???t know we were to see her.


  • Patient Review 108

    5 out of 5 stars

    Reviewed on January 08, 2022 | Verified Review

    Dr. Shaw was very attentive and answered all questions from patient. He also reviewed and explained(showed) recent MRI results to patient during office visit. The staff was very supportive. Erica(MA) did a great job explaining recommendations(next steps) for patient.


  • Patient Review 109

    5 out of 5 stars

    Reviewed on January 08, 2022 | Verified Review

    Competent


  • Patient Review 110

    5 out of 5 stars

    Reviewed on January 07, 2022 | Verified Review

    Dr Shaw was down to earth and really took his time explain my neck.


  • Patient Review 111

    5 out of 5 stars

    Reviewed on January 07, 2022 | Verified Review

    Very professional by Dr Andrew Shaw, Erica and the entire staff. Dr Shaw was clear and concise in his exam, plus explaining the review of the MRI disc with me for the cause of my pain and discomfort which has temporarily subsided for now. Dr Shaw's referral for physical therapy, continued usage of hot & cold wraps, and. a plan if the pain and discomfort should return and increase with a course of action to contact you for assistance and guidance. I am highly pleased with my first appointment with the Lyerly Neurosurgery group and Dr Shaw. Thank You RS - Jan 08, 2022


  • Patient Review 112

    5 out of 5 stars

    Reviewed on January 06, 2022 | Verified Review

    Everyone was so nice and helpful


  • Patient Review 113

    5 out of 5 stars

    Reviewed on January 05, 2022 | Verified Review

    Friendliness and quality services. Organizational skills are strong. Very thorough Thanks


  • Patient Review 114

    5 out of 5 stars

    Reviewed on January 04, 2022 | Verified Review

    The office runs smoothly and efficiently


  • Patient Review 115

    5 out of 5 stars

    Reviewed on January 04, 2022 | Verified Review

    Very smooth , everyone was very kind .


  • Patient Review 116

    5 out of 5 stars

    Reviewed on December 24, 2021 | Verified Review

    I was treated by so many kind people on your staff. Everyone came in an introduced themselves to me before my surgery and told me the role they would be playing in the operating room. Everyone was so kind! My surgical experience was the BEST!


  • Patient Review 117

    5 out of 5 stars

    Reviewed on December 24, 2021 | Verified Review

    Dr Shaw and Heather were amazing during my surgery and stay in the hospital


  • Patient Review 118

    5 out of 5 stars

    Reviewed on December 24, 2021 | Verified Review

    Beautiful office, professional and friendly staff!!


  • Patient Review 119

    5 out of 5 stars

    Reviewed on December 21, 2021 | Verified Review

    Very efficient


  • Patient Review 120

    5 out of 5 stars

    Reviewed on December 18, 2021 | Verified Review

    Knpwledgable, professional, excellent outcomes.


  • Patient Review 121

    5 out of 5 stars

    Reviewed on December 17, 2021 | Verified Review

    having a up to date facility with every thing that is needed


  • Patient Review 122

    5 out of 5 stars

    Reviewed on December 17, 2021 | Verified Review

    Friendly Staff, first visit with Dr. Shaw.


  • Patient Review 123

    5 out of 5 stars

    Reviewed on December 16, 2021 | Verified Review

    Dr Shaw is awesome, I came in with tremendous pain that I???d been suffering with for 3 months from a synovial cyst. He reviewed MRI imaging in detail and worked my surgery in within a week. When I awoke from surgery it was immediate relief. I???m so thankful I chose him for my surgeon and would recommend him above all others. Thank You Dr Shaw and Thank You to Erica his scheduler for making it happen at a very busy time.


  • Patient Review 124

    5 out of 5 stars

    Reviewed on December 11, 2021 | Verified Review

    Everyone was friendly and helpful. I was in and out quickly from my appointment. I was impressed with Dr. Shaw???s knowledge and explanation of my MRI results. He seemed to be keen in his observations.


  • Patient Review 125

    5 out of 5 stars

    Reviewed on November 28, 2021 | Verified Review

    The doctors were extremely professional, thorough and caring. I only had 1 issue with 1 nurse.


  • Patient Review 126

    5 out of 5 stars

    Reviewed on November 27, 2021 | Verified Review

    The entire staff was extremely accommodating. I arrived 45 minutes late and was not turned around due to my tardiness.


  • Patient Review 127

    5 out of 5 stars

    Reviewed on November 22, 2021 | Verified Review

    Great physicians. Dr Cannestra & Dean together. This time I???m seeing Dr. Shaw who also sees comes with high compliments.


  • Patient Review 128

    5 out of 5 stars

    Reviewed on November 21, 2021 | Verified Review

    Everyone at this practice is very professional, and cares about you.


  • Patient Review 129

    3.5 out of 5 stars

    Reviewed on November 19, 2021 | Verified Review

    Answer the phone. Cut down on hold time. Every call was over a 30 min hold


  • Patient Review 130

    5 out of 5 stars

    Reviewed on November 19, 2021 | Verified Review

    Dr Shaw being my doctor, the cleanliness of the hospital and the excellent medical people. I was treated as if I was special. The hospital is run perfectly even with all the construction. My only problem is that it needs more signage as a person can get lost. The two ladies at the entry just pointed to us where to go. We walked until we were in day care and found out we had not stopped at the desk that said cardiology. That was the problem it should say something else if you are there for back surgery. A generic check in sign would be better.


  • Patient Review 131

    5 out of 5 stars

    Reviewed on November 19, 2021 | Verified Review

    Very nice , they were on time


  • Patient Review 132

    5 out of 5 stars

    Reviewed on November 18, 2021 | Verified Review

    Dr Shaw was very informative and explained the process very well.


  • Patient Review 133

    5 out of 5 stars

    Reviewed on November 17, 2021 | Verified Review

    Definitely the best experience, after interacting with the office staff and Dr. Shaw. I could say that they work as a team and make it easy for the patient. Dr. Shaw took the time to explain everything that is involve on the procedure, answer all my questions and best of all listen to all my concerns.


  • Patient Review 134

    5 out of 5 stars

    Reviewed on November 16, 2021 | Verified Review

    Dr Shaw had done his homework, he listened attentively to our story, he weighed my medical information and treatments I'd been using against my age and came up with a reasonable solution. He acted like he had all the time in the world! I left his appointment feeling relieved with my situation. The staff members were professional, and friendly. Overall, your services were the best!


  • Patient Review 135

    5 out of 5 stars

    Reviewed on November 16, 2021 | Verified Review

    Friendly. Prompt, just a great experience. Dr. Shaw is great!


  • Patient Review 136

    5 out of 5 stars

    Reviewed on November 14, 2021 | Verified Review

    I like Dr. Andrew Shaw and his very high skill level. He???s also a nice guy. Most of the nurses and CNA???s and the physical therapist were great.


  • Patient Review 137

    5 out of 5 stars

    Reviewed on November 13, 2021 | Verified Review

    Dr. Shaw was great! The support staff are very helpful!


  • Patient Review 138

    5 out of 5 stars

    Reviewed on November 12, 2021 | Verified Review

    Good doctor


  • Patient Review 139

    5 out of 5 stars

    Reviewed on November 11, 2021 | Verified Review

    Dr Shaw and his team are awesome. Knowlegeable, kind and wel trained. Good Job


  • Patient Review 140

    5 out of 5 stars

    Reviewed on November 10, 2021 | Verified Review

    Professionalism and explanation of my concerns and SHOWING Problem areas on my MRI


  • Patient Review 141

    5 out of 5 stars

    Reviewed on November 08, 2021 | Verified Review

    The professionalism and friendliness of the staff. I especially liked the efficient way in which Erica Jones handled my appointment. Dr. Shaw explained everything in extreme detail. He made me feel comfortable with my decision to move forward with surgery.


  • Patient Review 142

    5 out of 5 stars

    Reviewed on November 06, 2021 | Verified Review

    Everyone very polite. Seen promptly by physician.


  • Patient Review 143

    0 out of 5 stars

    Reviewed on November 06, 2021 | Verified Review

    Am totally disappointed and dissatisfied with Dr. Shaw


  • Patient Review 144

    5 out of 5 stars

    Reviewed on November 06, 2021 | Verified Review

    Fast efficient


  • Patient Review 145

    0 out of 5 stars

    Reviewed on November 05, 2021 | Verified Review

    I was told to arrive at 10:20 for an 11 am appointment. I was not called back until 11:45. Why should I arrive 40 minutes prior to my appointment when I won???t be seen for an additional 30 minutes? While I appreciate Dr Shaw???s honestly in that he could not help me and appeared knowledgeable, I did not appreciate when he gave a nervous laugh while telling me. I realize that it was a nervous reaction, it did come across as indifferent and insensitive to the pain I am experiencing.


  • Patient Review 146

    5 out of 5 stars

    Reviewed on November 04, 2021 | Verified Review

    Very kind courteous people. The doctor made me feel comfortable and explained everything to where I could understand.


  • Patient Review 147

    5 out of 5 stars

    Reviewed on November 04, 2021 | Verified Review

    The professionalism -the expertise -the friendliness of qualified staff???and more important is successful surgery performed by Dr. Andrew Shaw


  • Patient Review 148

    5 out of 5 stars

    Reviewed on November 03, 2021 | Verified Review

    Friendly and professional


  • Patient Review 149

    5 out of 5 stars

    Reviewed on October 31, 2021 | Verified Review

    Dr. very honest about not needing surgery


  • Patient Review 150

    5 out of 5 stars

    Reviewed on October 31, 2021 | Verified Review

    Your team wast most freindly and helpful thank you


  • Patient Review 151

    5 out of 5 stars

    Reviewed on October 30, 2021 | Verified Review

    I believe that they are all good hearted people who know what they are doing from checking in to checking out. Very friendly staff and willing to work with you.


  • Patient Review 152

    4.5 out of 5 stars

    Reviewed on October 30, 2021 | Verified Review

    Very nice staff. Minimal time waiting to see Dr.


  • Patient Review 153

    5 out of 5 stars

    Reviewed on October 30, 2021 | Verified Review

    Everyone was great!


  • Patient Review 154

    5 out of 5 stars

    Reviewed on October 30, 2021 | Verified Review

    Knowledgeable, friendly, clean facility, helpful


  • Patient Review 155

    5 out of 5 stars

    Reviewed on October 29, 2021 | Verified Review

    All the staff were very friendly and helpful. The doctor explained the procedure very clearly. I felt more confident about going ahead with the procedure.


  • Patient Review 156

    2 out of 5 stars

    Reviewed on October 29, 2021 | Verified Review

    Doctor Shaw talk to me in terms it was not familiar with I had to ask you to repeat things multiple times it's a lot of information to take in when you're not used to it And unfortunately I felt like he kind of talked down to me although I'm sure that was not his intention having to ask him to repeat things multiple times without little uncomfortable it is what it is the best part of the whole session was that I said I did not need to have surgery which I was happy to hear although I was had no intentions of having surgery it heard great things about the liar league group it would just probably be better to meet with a doctor who has more experience


  • Patient Review 157

    5 out of 5 stars

    Reviewed on October 28, 2021 | Verified Review

    I felt very comfortable with Dr. Shaw and my husband & I felt he was very thorough.


  • Patient Review 158

    5 out of 5 stars

    Reviewed on October 27, 2021 | Verified Review

    DR. Shaw was great xplained problems in spine. Set up appts. for injections. Made my wife and I very comfortable and set up a plan for me. Tom Connors


  • Patient Review 159

    2.5 out of 5 stars

    Reviewed on October 27, 2021 | Verified Review

    All options, non surgical, minimally invasive, and more radical surgery need to be presented and explained to patient so that an informed decision can be made. Following up by PA should be more than cursory and patient???s concerns should be effectively addressed.


  • Patient Review 160

    5 out of 5 stars

    Reviewed on October 24, 2021 | Verified Review

    The staff was great, very attentive and detailed


  • Patient Review 161

    5 out of 5 stars

    Reviewed on October 24, 2021 | Verified Review

    Professional, friendly- walked. E thru entire procedure ahead of time. Successful outcome!


  • Patient Review 162

    5 out of 5 stars

    Reviewed on October 23, 2021 | Verified Review

    Everything


  • Patient Review 163

    5 out of 5 stars

    Reviewed on October 23, 2021 | Verified Review

    I was never given the results of the MRI i had. would you folks please send my copy...Steve Courtin @ 138 Osprey landing lane, St. Auigustine, FL 32095........Phone # 302-545-7982-E-mail SteveCourtin@ yahoo,com I paid for it!


  • Patient Review 164

    5 out of 5 stars

    Reviewed on October 23, 2021 | Verified Review

    Everyone was very nice and courteous


  • Patient Review 165

    5 out of 5 stars

    Reviewed on October 22, 2021 | Verified Review

    Staff is great. Dr was awesome. Very efficient.


  • Patient Review 166

    5 out of 5 stars

    Reviewed on October 22, 2021 | Verified Review

    Excellent staff Dr. Shaw was so kind and attentive. He really took time and provided an excellent patient experience.


  • Patient Review 167

    4.5 out of 5 stars

    Reviewed on October 15, 2021 | Verified Review

    Very professional. However, I wasn???t happy that the doctor I saw requisitioned an X-ray done after my exam at the hospital imaging center where there were at least 25 people waiting ahead of me. I waited for over an hour and there were at least 20 people still ahead of me. I had other things to do that day and had to leave without getting the X-ray. I???m guessing I would have been waiting there for another 2 or 3 hours if not longer. I could have gotten the X-ray done at my primary care doctor???s office with little to no waiting.


  • Patient Review 168

    4.5 out of 5 stars

    Reviewed on October 15, 2021 | Verified Review

    All that you said and done , was great, recover was great..no problems.Thanks for all you and your helpers..done was outstanding...


  • Patient Review 169

    5 out of 5 stars

    Reviewed on October 14, 2021 | Verified Review

    Everyone, from staff to doctor, was kind, helpful, and made sure we understood the process. Our wait time was reasonable and the doctor was super great in going over the MRI and explaining treatment options.


  • Patient Review 170

    5 out of 5 stars

    Reviewed on October 14, 2021 | Verified Review

    Staff was very friendly and comforting during an uneasy time in your life.


  • Patient Review 171

    5 out of 5 stars

    Reviewed on October 13, 2021 | Verified Review

    All staff were efficient and professional. The doctor was friendly and answered all of my questions. Overall, a great place to go.


  • Patient Review 172

    5 out of 5 stars

    Reviewed on October 12, 2021 | Verified Review

    Depth of doctors in the service


  • Patient Review 173

    4.5 out of 5 stars

    Reviewed on October 12, 2021 | Verified Review

    Clean environment nice staffing


  • Patient Review 174

    5 out of 5 stars

    Reviewed on October 12, 2021 | Verified Review

    Everything


  • Patient Review 175

    5 out of 5 stars

    Reviewed on October 12, 2021 | Verified Review

    It was easy to get an appointment, everyone was polite and professional


  • Patient Review 176

    5 out of 5 stars

    Reviewed on October 11, 2021 | Verified Review

    Friendly staff. Doctor takes time to listen to you..


  • Patient Review 177

    5 out of 5 stars

    Reviewed on October 09, 2021 | Verified Review

    Dr. and staff were direct, professional, kind, friendly, and completely understood my condition and explained very well, mostly in terms I understood. What I didn???t understand, they tok t8me to ensure I understood


  • Patient Review 178

    5 out of 5 stars

    Reviewed on October 09, 2021 | Verified Review

    The Intake and Front Desk staff are top notch. I wish you would let us know that there is a shuttle from the garage. I was almost unable to walk by the time I reached your floor. Also, until construction is completed, is there a wheelchair option to your floor? I am not sure I could revisit your floor as I come by myself and the walk from the entrance is brutal. Not that anyone will tell him, but Dr. Shaw speaks so quickly I had trouble following him. Content was super; presentation hard.


  • Patient Review 179

    2.5 out of 5 stars

    Reviewed on October 08, 2021 | Verified Review

    Difficult to reach staff on the phone. The physician I was referred to only does Zoom calls, so I was referred to another physician since I wanted to actually see the doctor in-person. Once it was time for my appointment, they switched physicians on me again without notifying me after I already agreed to see a particular physician. That being said, the physician that saw me did a very quick and not very thorough neuro check on me sitting in a chair and basically told me there was nothing much he can do. He also appeared rushed and spoke very fast. I actually came to him for a second opinion, and he referred me back to my own neurologist. Wasted long trip and wasted my time. To add insult to injury, another patient picked up my x-rays off of someone???s desk and left with them, and my husband and I had to wait for the patient to return them back to the office. Just not a good experience.


  • Patient Review 180

    5 out of 5 stars

    Reviewed on October 08, 2021 | Verified Review

    Pleased with my visit with Dr. Shaw. Will continue conservative treatments until surgery is needed.


  • Patient Review 181

    2.5 out of 5 stars

    Reviewed on October 07, 2021 | Verified Review

    Still in pain. Mri not yet scheduled. No movement.


  • Patient Review 182

    5 out of 5 stars

    Reviewed on October 06, 2021 | Verified Review

    Thank you for all being so kind and making this a great experience. When I learned that I needed a root canal, I became concerned. I came in with a painful tooth and I never felt any pain or discomfort during the procedure. Thank you very much, Byron


  • Patient Review 183

    5 out of 5 stars

    Reviewed on October 06, 2021 | Verified Review

    The friendly reception and professional service


  • Patient Review 184

    5 out of 5 stars

    Reviewed on October 05, 2021 | Verified Review

    good job so far


  • Patient Review 185

    5 out of 5 stars

    Reviewed on October 05, 2021 | Verified Review

    You keep the patient informed


  • Patient Review 186

    5 out of 5 stars

    Reviewed on October 05, 2021 | Verified Review

    Timely, friendly, efficient, willing to take the time to explain things.


  • Patient Review 187

    5 out of 5 stars

    Reviewed on October 02, 2021 | Verified Review

    Dr Shaw explained my mri to me very well, along with my options. Physical therapy and steroid injections are my choices at this time. The office staff were very professional and friendly.


  • Patient Review 188

    5 out of 5 stars

    Reviewed on September 30, 2021 | Verified Review

    Friendly environment thru out. Dr Shaw was very nice,explaining my MRI results so I understood them. Most importantly He's a man of faith


  • Patient Review 189

    5 out of 5 stars

    Reviewed on September 29, 2021 | Verified Review

    The staff and doctors are very nice and also checking in was very fast


  • Patient Review 190

    5 out of 5 stars

    Reviewed on September 29, 2021 | Verified Review

    Very personable and knowledgeable of my reasons for visiting Lyerly.


  • Patient Review 191

    5 out of 5 stars

    Reviewed on September 28, 2021 | Verified Review

    Dr A. Shaw is very patient and very help full he under stands the problen and work with you.


  • Patient Review 192

    5 out of 5 stars

    Reviewed on September 28, 2021 | Verified Review

    Doctors who listen like Dr Shaw.


  • Patient Review 193

    1.5 out of 5 stars

    Reviewed on September 24, 2021 | Verified Review

    The appointment was sterile and the physician spoke so fast that it was impossible to take it all in. It appeared as though he was late for another appointment and had to rush. as he was giving instructions on he wanted me to do moving legs arms knees feet etc. I had a hard time responding to his request before he moved on to the next test. The most impersonal sterile experience ever.


  • Patient Review 194

    5 out of 5 stars

    Reviewed on September 24, 2021 | Verified Review

    Knows their business


  • Patient Review 195

    5 out of 5 stars

    Reviewed on September 24, 2021 | Verified Review

    Everyone is very professional.


  • Patient Review 196

    0 out of 5 stars

    Reviewed on September 24, 2021 | Verified Review

    No records or mri???s we prepared or received. Yet my appt was never changed. Totally unprepared dr talking to me.


  • Patient Review 197

    5 out of 5 stars

    Reviewed on September 23, 2021 | Verified Review

    The dedication attention and caring I received was class A. They understood my situation and made sure I was comfortable.


  • Patient Review 198

    3.5 out of 5 stars

    Reviewed on September 22, 2021 | Verified Review

    Still waiting on my information to be forwarded to my doctor.


  • Patient Review 199

    1.5 out of 5 stars

    Reviewed on September 21, 2021 | Verified Review

    I leave messages that take days or longer to hear back. I've spent over a half hour in the room waiting on the doctor. Everyone seems competent and good at what they do, it just seems they're too busy for me


  • Patient Review 200

    3.5 out of 5 stars

    Reviewed on September 20, 2021 | Verified Review

    The service is great and you're very fast. I wish you would have given instructions on how to find your office. It was very confusing and took me 25 min to find you.


  • Patient Review 201

    5 out of 5 stars

    Reviewed on September 18, 2021 | Verified Review

    Everyone was great. Dr Shaw took his time to explain what he was going to do. He listened to all my questions and concerns. The surgery took a bit longer than expected due to extra precautions. The follow up in the hospital room was also great. He took the time to explain what he did and what to expect. The staff is very caring and took the time as well to answer any questions or concerns I had.


  • Patient Review 202

    5 out of 5 stars

    Reviewed on September 18, 2021 | Verified Review

    Very friendly, love the Nurse wish I could remember her name went out of her way to make me feel relaxed


  • Patient Review 203

    5 out of 5 stars

    Reviewed on September 18, 2021 | Verified Review

    Very professional


  • Patient Review 204

    5 out of 5 stars

    Reviewed on September 17, 2021 | Verified Review

    Friendly helpful staff


  • Patient Review 205

    5 out of 5 stars

    Reviewed on September 17, 2021 | Verified Review

    All of the staff were wonderful. Dr. Shaw is amazing and explained everything in great detail. He sent me for X-ray???s and actually called with the results the same day. I was not aware neurologist did that. Incredibly impressed with this physician. Very lucky I got to see him.


  • Patient Review 206

    5 out of 5 stars

    Reviewed on September 15, 2021 | Verified Review

    I have had many painful procedures done on my back with little to no relief with Jax Spine & Pain Center in St. Augustine. I pray that surgery done by Dr. Shaw will be successful.


  • Patient Review 207

    5 out of 5 stars

    Reviewed on September 14, 2021 | Verified Review

    Everyone was very professional and polite. I felt like I was in great hands from the beginning to the present.


  • Patient Review 208

    5 out of 5 stars

    Reviewed on September 11, 2021 | Verified Review

    The Lyerly team is simply the best! Best skills, best care, best results.


  • Patient Review 209

    5 out of 5 stars

    Reviewed on September 10, 2021 | Verified Review

    Knowledgeable thoughtful caring


  • Patient Review 210

    4.5 out of 5 stars

    Reviewed on September 10, 2021 | Verified Review

    The check in process is lengthy. Would prefer an option to complete the very detailed questions in advance of the visit. There are some glitches in the tablet. The process for scrolling down to the bottom of a page is unclear. The page where you are to circle where pain is located is glitchy. Numbers rather than circling would be easier. Do you want pain and tingling scored the same? Right now they are not separated. Do not write my suggestions off as an older person that is not tech savvy. Just the opposite. I design computer systems and I am knowledgeable about usability. I would rate your system a 6 out of 10 on usability. That is significant because if the information entered is actually read, it is incorrect.


  • Patient Review 211

    5 out of 5 stars

    Reviewed on September 07, 2021 | Verified Review

    Everyone was friendly and polite. Dr. Shaw took his time and explain what the MRI showed, explained the next procedure and when he examined me explain everything fully in laymen's term. His nurse made the appointments and explain the procedures that I had to take. Most of all she ordered a wheel chair for me to go back downstairs as I was in so much pain, I could hardly walk. My wait was only 5 minutes before being called into the office. Great!


  • Patient Review 212

    4.5 out of 5 stars

    Reviewed on September 07, 2021 | Verified Review

    The doctor was very attentive


  • Patient Review 213

    5 out of 5 stars

    Reviewed on September 06, 2021 | Verified Review

    Patient staff and pleasant physicians


  • Patient Review 214

    5 out of 5 stars

    Reviewed on September 05, 2021 | Verified Review

    Very friendly and on time. Thank You


  • Patient Review 215

    5 out of 5 stars

    Reviewed on September 04, 2021 | Verified Review

    Very clean very polite they care about the patients I feel very confident in their skills


  • Patient Review 216

    5 out of 5 stars

    Reviewed on September 03, 2021 | Verified Review

    Very Professional and courteous! Highly recommend!


  • Patient Review 217

    5 out of 5 stars

    Reviewed on September 01, 2021 | Verified Review

    Fast


  • Patient Review 218

    5 out of 5 stars

    Reviewed on September 01, 2021 | Verified Review

    I believe this practice is one of the best in the State. Fairly easy to get an appointment. Staff courteous and very helpful.


  • Patient Review 219

    4.5 out of 5 stars

    Reviewed on August 30, 2021 | Verified Review

    Staff and professionals are great. Due to COVID protocols it's difficult to walk to the office if you have mobility issues. Fortunately, the hospital does provide wheel chair transportation services to accommodate which I highly recommend!


  • Patient Review 220

    5 out of 5 stars

    Reviewed on August 28, 2021 | Verified Review

    I'm still learning the electronic system (for instance my virttual appointment is not showing in account online and I'm not sure where to see that), but everyone we met in person was very nice , professional and loving


  • Patient Review 221

    4.5 out of 5 stars

    Reviewed on August 28, 2021 | Verified Review

    Very helpful, efficient knowledgeable


  • Patient Review 222

    5 out of 5 stars

    Reviewed on August 27, 2021 | Verified Review

    Excellent care


  • Patient Review 223

    5 out of 5 stars

    Reviewed on August 27, 2021 | Verified Review

    Friendly staff, timely, clean office, liked the provider


  • Patient Review 224

    5 out of 5 stars

    Reviewed on August 25, 2021 | Verified Review

    Friendly staff, very efficient service, comfortable office environment. Dr. Shaw was very informative and helpful. I was very pleased with my visit and treatment!


  • Patient Review 225

    5 out of 5 stars

    Reviewed on August 25, 2021 | Verified Review

    expedience, Clear explaination


  • Patient Review 226

    5 out of 5 stars

    Reviewed on August 24, 2021 | Verified Review

    I have been able to speak directly to personnel, and schedule appointments promptly.


  • Patient Review 227

    5 out of 5 stars

    Reviewed on August 24, 2021 | Verified Review

    Dr.Shaw right to the point and explains everything. Answers every questions. You can see and hear the confidence he has and that is how a great doctor should be. No esatation. Also Erica is fantastic. Friendly and always doing what she can to resolve any problems. Would recommend to anyone.


  • Patient Review 228

    4.5 out of 5 stars

    Reviewed on August 24, 2021 | Verified Review

    Efficient and to the point.


  • Patient Review 229

    4 out of 5 stars

    Reviewed on August 23, 2021 | Verified Review

    Improve communication I had called to her three times and left a message requesting a return call by the office assistant or the doctor which I never got the call


  • Patient Review 230

    5 out of 5 stars

    Reviewed on August 21, 2021 | Verified Review

    Organized professional trusting


  • Patient Review 231

    5 out of 5 stars

    Reviewed on August 20, 2021 | Verified Review

    Dr Andrew Shaw and Nurse Erica Jones are very impressive, astute, engaging, and helpful.


  • Patient Review 232

    4.5 out of 5 stars

    Reviewed on August 20, 2021 | Verified Review

    Excellent customer service Go extra mile to help Knowledgeable


  • Patient Review 233

    5 out of 5 stars

    Reviewed on August 18, 2021 | Verified Review

    Easy to communicate with Dr and staff. They are very responsive to your issues.


  • Patient Review 234

    5 out of 5 stars

    Reviewed on August 18, 2021 | Verified Review

    Very friendly, and helpful people!


  • Patient Review 235

    5 out of 5 stars

    Reviewed on August 17, 2021 | Verified Review

    Professional, Efficient, Quick, Courteous and very Relatable~


  • Patient Review 236

    3 out of 5 stars

    Reviewed on August 17, 2021 | Verified Review

    Surgeon walked into room and asked what he could. Do for me??? What could he do for me? I came for a burger and Ice Tea. What an attidude


  • Patient Review 237

    5 out of 5 stars

    Reviewed on August 17, 2021 | Verified Review

    Dr Shaw is a very good doctor taking all aspects into consideration when deciding future treatment.


  • Patient Review 238

    5 out of 5 stars

    Reviewed on August 13, 2021 | Verified Review

    Just got in there. Finally got an appt.


  • Patient Review 239

    5 out of 5 stars

    Reviewed on August 13, 2021 | Verified Review

    Friendly, caring, and concerning employees. Dr. SHAW was great, he listened to me and actually made me feel that there was hope for my medical problems. Thank you!!


  • Patient Review 240

    5 out of 5 stars

    Reviewed on August 12, 2021 | Verified Review

    All the staff ! The Dr is excellent!


  • Patient Review 241

    5 out of 5 stars

    Reviewed on August 10, 2021 | Verified Review

    Friendly. Professional. Caring.


  • Patient Review 242

    5 out of 5 stars

    Reviewed on August 07, 2021 | Verified Review

    Everything in the office is super clean A+. Polite, respectful, and knowledgeable personal. No exhausting waiting time. Very happy, Thanks


  • Patient Review 243

    3.5 out of 5 stars

    Reviewed on August 06, 2021 | Verified Review

    It would be great to not be waiting over 40 minutes for my appt. my appt was 11:40am and I did not go in until almost 1230pm. And if I am that late I wish the doctor could have taken alittle more time with me. He was in and out. said I needed surgery and sorta why and left. I had a list of things I wanted to talk about but did not get a chance regarding what was wrong. He flew in and out in a flash.


  • Patient Review 244

    5 out of 5 stars

    Reviewed on August 06, 2021 | Verified Review

    Dr Anthony Shaw and his staff.


  • Patient Review 245

    5 out of 5 stars

    Reviewed on August 01, 2021 | Verified Review

    Everyone was very professional and courteous. Outer office environment is amazing with views of the city which help to relax you somewhat. I felt Dr. Shaw took the time to thoroughly explain the issues and provide a recommendation that would possibly help with my back issues. His assistant was very pleasant and helpful while I waited for an x-ray order. Over all a positive experience.


  • Patient Review 246

    5 out of 5 stars

    Reviewed on July 31, 2021 | Verified Review

    Good people who care about you.


  • Patient Review 247

    5 out of 5 stars

    Reviewed on July 31, 2021 | Verified Review

    Fast, courteous, professional


  • Patient Review 248

    1.5 out of 5 stars

    Reviewed on July 31, 2021 | Verified Review

    The walk from parking lot to office was really way to far for someone suffering from back pain.


  • Patient Review 249

    5 out of 5 stars

    Reviewed on July 31, 2021 | Verified Review

    Dr Andrew Shaw is excellent and explains everything thoroughly. His surgery on me was perfect and I no longer had any pain. The thing about Lyerly I don???t like is how difficult it is to talk to the only person who can help me and leaving messages that are not returned.


  • Patient Review 250

    5 out of 5 stars

    Reviewed on July 30, 2021 | Verified Review

    The Lylerly Group is very professional in every aspect. The Doctors and staff that have assisted me all have shown that they are professionals in their ability to assist patients with their health issues. I would recommend this group to anyone needing the services of a group's ex[ertise.


  • Patient Review 251

    5 out of 5 stars

    Reviewed on July 29, 2021 | Verified Review

    My surgery was like a miracle I am pain free and everyone was so caring


  • Patient Review 252

    5 out of 5 stars

    Reviewed on July 26, 2021 | Verified Review

    The staff members and the over-all facility.


  • Patient Review 253

    5 out of 5 stars

    Reviewed on July 24, 2021 | Verified Review

    My time in the waiting room and exam room was minimal. Staff at the front desk was quick to greet me and give me the appropriate paperwork to complete. Dr Shaw was confident, knowledgeable, listened to my specific circumstances and gave me hope and realistic expectations. I feel strongly he can ???fix??? my back. Surgery was scheduled 2 weeks after my in office visit. I am looking forward to a successful surgery and speedy recovery.


  • Patient Review 254

    2.5 out of 5 stars

    Reviewed on July 24, 2021 | Verified Review

    Difficult to find and md talked too fast. I felt that my problem was not important enough for him.


  • Patient Review 255

    5 out of 5 stars

    Reviewed on July 22, 2021 | Verified Review

    I absolutely loved everything about Lyerly. Everyone was very helpful and took the time to answer any questions I had before and after my back surgery. Dr Shaw, Heather Bean, ARNP and Dr Shaw???s medical assistant Erica really helped me make it through this back surgery.


  • Patient Review 256

    5 out of 5 stars

    Reviewed on July 22, 2021 | Verified Review

    very pleasant experience


  • Patient Review 257

    5 out of 5 stars

    Reviewed on July 22, 2021 | Verified Review

    Dr Shaw and Staff were excellent. Everything was very clear and answered all my question. I look forward to their assistance in restoring my mobility They are a great team to have.


  • Patient Review 258

    5 out of 5 stars

    Reviewed on July 21, 2021 | Verified Review

    Friendly service excellent staff


  • Patient Review 259

    5 out of 5 stars

    Reviewed on July 21, 2021 | Verified Review

    All the Staff are incredible and amazing from Check in through the procedure itself. They make you feel so comfortable and ease any fears you may have.


  • Patient Review 260

    5 out of 5 stars

    Reviewed on July 21, 2021 | Verified Review

    He listened and was very tactful with his answers. Also he projected confidence. That made me believe in him.


  • Patient Review 261

    5 out of 5 stars

    Reviewed on July 21, 2021 | Verified Review

    Friendly service. Didn???t have to wait to long.


  • Patient Review 262

    4 out of 5 stars

    Reviewed on July 20, 2021 | Verified Review

    Waiting time to be seen for scheduled appointment needs improvement.


  • Patient Review 263

    5 out of 5 stars

    Reviewed on July 17, 2021 | Verified Review

    I like that Heather Bean truly seems to care about her patients. Her genuine concern is almost palpable and I found myself wishing I could hug her multiple times because I felt like she was actually listening to me. She has a very nurturing nature. I only met Dr. Shaw briefly right before surgery but we did have a zoom conference to discuss how the surgery works He is very smart, and young so he???s more fresh in my opinion. Both of my providers have great bedside manner and both were present for my surgery which was comforting. Dr. Shaw also came to check on me after surgery. I couldn???t recommend this practice enough and making the drive from Orlando was absolutely worth it. I am 1 day post op and I cannot believe how great I feel already.


  • Patient Review 264

    5 out of 5 stars

    Reviewed on July 16, 2021 | Verified Review

    Very nice and knowledgeable


  • Patient Review 265

    5 out of 5 stars

    Reviewed on July 14, 2021 | Verified Review

    Very efficient front end office and I felt as though I got a good understanding of the MRI reading and a great opinion from Dr Shaw.


  • Patient Review 266

    5 out of 5 stars

    Reviewed on July 14, 2021 | Verified Review

    The people every person was friendly and very helpful.


  • Patient Review 267

    5 out of 5 stars

    Reviewed on July 10, 2021 | Verified Review

    Dr.Shaw was very thorough in explaining my options. Definitely recommend.


  • Patient Review 268

    5 out of 5 stars

    Reviewed on July 10, 2021 | Verified Review

    Professional customer service


  • Patient Review 269

    4.5 out of 5 stars

    Reviewed on July 10, 2021 | Verified Review

    Very thorough


  • Patient Review 270

    5 out of 5 stars

    Reviewed on July 09, 2021 | Verified Review

    Caring and professional


  • Patient Review 271

    4.5 out of 5 stars

    Reviewed on July 03, 2021 | Verified Review

    Doctors nurse is very responsive.


  • Patient Review 272

    5 out of 5 stars

    Reviewed on July 03, 2021 | Verified Review

    Dr. Shaw is patient-focused and compassionate. An excellent no-nonsense communicator. I have great confidence in his medical acumen. I am grateful to have him as a resource for my lower back issues. I trust his ability and professionalism to see me through a difficult procedure. Than you Dr. Shaw/


  • Patient Review 273

    5 out of 5 stars

    Reviewed on July 03, 2021 | Verified Review

    I had no pain in my leg immediately after surgery. All the staff was friendly and made me laugh, it helped make the situation less tense and scary. Thank you Dr. Shaw and team.


  • Patient Review 274

    5 out of 5 stars

    Reviewed on July 03, 2021 | Verified Review

    For getting me a quick appointment. Very Kind People..


  • Patient Review 275

    5 out of 5 stars

    Reviewed on July 02, 2021 | Verified Review

    Friendliness of staff and time spent with doctor. Dr Shaw was patient in listening to me and prescribing to my needs .Erica, his nurse was extremely friendly and helpful. The ladies at the front desk were very friendly to everyone as they signed in.


  • Patient Review 276

    4 out of 5 stars

    Reviewed on July 02, 2021 | Verified Review

    Erica and Dr Shaw was very caring


  • Patient Review 277

    5 out of 5 stars

    Reviewed on July 02, 2021 | Verified Review

    Everybody???s so friendly there. They know their stuff too. The offices are great, if only out of the main hospital would be better. Maybe after CoVid it will get easier to get to when everything opens up.


  • Patient Review 278

    4.5 out of 5 stars

    Reviewed on July 02, 2021 | Verified Review

    Gives your info to make your life more comfortable


  • Patient Review 279

    4 out of 5 stars

    Reviewed on July 01, 2021 | Verified Review

    Although. The PA was very good and informative, I only saw the doctor for a few moments in the hall as I was scheduling a follow up appointment. I was gratified to learn that I might not need surgery, but if I am going to need surgery, I would need more than a brief discussion in a public area on which to create a basis for trust.


  • Patient Review 280

    4.5 out of 5 stars

    Reviewed on June 30, 2021 | Verified Review

    l


  • Patient Review 281

    5 out of 5 stars

    Reviewed on June 29, 2021 | Verified Review

    Punctual, kind, explained great. Made me feel really easy, great knowledge about my spine issue


  • Patient Review 282

    5 out of 5 stars

    Reviewed on June 27, 2021 | Verified Review

    Clean facility and a professional staff.


  • Patient Review 283

    5 out of 5 stars

    Reviewed on June 26, 2021 | Verified Review

    The nurses and Dr Shaw were very friendly and made me feel at ease, I would totally recommend them.


  • Patient Review 284

    5 out of 5 stars

    Reviewed on June 26, 2021 | Verified Review

    Dr. Shaw went over MRI and explained with clear understanding options moving forward with back pain. Erica was fabulous, as were the girls at the front desk!(Sorry, I didn't catch their names) All around very nice group from start of appointment to completion! Thanks to all!!!


  • Patient Review 285

    5 out of 5 stars

    Reviewed on June 25, 2021 | Verified Review

    Very professional


  • Patient Review 286

    4.5 out of 5 stars

    Reviewed on June 25, 2021 | Verified Review

    Seemed like a good practice. I only saw the dr for a few minutes. He wants to have a test done, hopefully it can lead to some relief.


  • Patient Review 287

    5 out of 5 stars

    Reviewed on June 21, 2021 | Verified Review

    First visit was very good and I felt very comfortable


  • Patient Review 288

    5 out of 5 stars

    Reviewed on June 21, 2021 | Verified Review

    Although was unable to do anything with my back issue. Dr. Shaw was clear and concise with information about results of MRI. Recommended PT. will see if this helps. Determined any back surgery at this time would not do well for my back issue.


  • Patient Review 289

    5 out of 5 stars

    Reviewed on June 20, 2021 | Verified Review

    Wonderful, talented staff. Recently performed a miracle surgery for me.


  • Patient Review 290

    1 out of 5 stars

    Reviewed on June 19, 2021 | Verified Review

    Previously could not get thru and got vm during normal work hours. Everything takes too long, to get call backs, to get an appointment Needed appointment asap, due to pain, and had to wait two weeks for appointment. I???f doctors are going to leave early Friday and take off Monday, not during any holiday, and takes two weeks to get appointment, maybe need another doctor on staff.


  • Patient Review 291

    5 out of 5 stars

    Reviewed on June 19, 2021 | Verified Review

    Doctors are very knowledgeable. Wait times at appointments are sometimes a bit long.


  • Patient Review 292

    4.5 out of 5 stars

    Reviewed on June 19, 2021 | Verified Review

    Dr Shaw was open and clear on his description of the problem and the procedure to remedy my Sciatica problem. He made me feel comfortable in making the decision, as to whether to have the operation.


  • Patient Review 293

    0 out of 5 stars

    Reviewed on June 18, 2021 | Verified Review

    Dr Shaw spent all of about one minute looking through hundreds of MRI images. He assured me whatever pain and numbness I was having wasn???t from from my spine. Any physician half trained can see obvious compression of our spinal cord and it???s nerves, but it takes a consummate professional to truly scrutinize every MRI image. There is a reason that MRIs take so many images because seemingly small lesions and compressions can cause big problems. Dr Shaw did not take the time he should have to look for any incidental findings nor did He perform any provocative tests. Failing do perform these sometimes seemingly small things led to him missing my problem. He didn???t even look at my medical history, the one that took me nearly 30 minutes to complete. A second opinion, however, with a more caring neurosurgeon who took time to examine each single image showed me evidence of what the problem could be: the one Dr Shaw said I didn???t have. It???s sad that such a prestigious firm is shamed by someone simply not taking the time needed to fully examine me and the evidence. He wouldn???t even recommend someone that might be able to help. He simply said he was a surgeon and didn???t see anything to operate on but he didn???t take the next step in helping to get a accurate diagnosis. I had to repeatedly ask what I should do next. He eventually said get an EMG study from a specialist but didn???t recommend one when asked. All in all I was extremely disappointed with Lyerly. His staff was nice but I???ll leave it at that other than to say he kept telling me my back was in better shape than his and I???m 20+ yrs older. Which is a rather sad way to represent himself. I wasn???t there to listen to his complaints and watch him stretch his own back as he complained. Look elsewhere my friends. I???m now glad he did not see what the other did. If he???s that lazy in his exams I suspect his surgery would be the same.


  • Patient Review 294

    5 out of 5 stars

    Reviewed on June 16, 2021 | Verified Review

    I'm very impressed with Dr Shaw and his staff. Just wish you weren't located downtown????


  • Patient Review 295

    5 out of 5 stars

    Reviewed on June 14, 2021 | Verified Review

    Patient friendly


  • Patient Review 296

    5 out of 5 stars

    Reviewed on June 12, 2021 | Verified Review

    Everybody is so caring


  • Patient Review 297

    5 out of 5 stars

    Reviewed on June 12, 2021 | Verified Review

    Staff was very friendly, and service was good and quick


  • Patient Review 298

    5 out of 5 stars

    Reviewed on June 12, 2021 | Verified Review

    Great


  • Patient Review 299

    5 out of 5 stars

    Reviewed on June 09, 2021 | Verified Review

    Love my PA Heather Bean ! Dr Shaw is awesome ! My scar is almost invisible : )


  • Patient Review 300

    4.5 out of 5 stars

    Reviewed on June 09, 2021 | Verified Review

    Very helpful staff


  • Patient Review 301

    5 out of 5 stars

    Reviewed on June 09, 2021 | Verified Review

    Professional, courteous and accomadating.


  • Patient Review 302

    5 out of 5 stars

    Reviewed on June 06, 2021 | Verified Review

    Friendly and knowledgeable staff. Pleasant office, nice environment. Skilled doctors, interested in your well being - not simply to jump to surgery.


  • Patient Review 303

    1 out of 5 stars

    Reviewed on May 29, 2021 | Verified Review

    I was overcharged on my co-payment. I paid $30 instead of the $25 that my insurance required. When I pointed this out to the clerk she seemed not to care and demanded $30. On 5/27/2021 I was seen by Dr. Shaw who advised he could do nothing about my upper and lower back pain. I felt my age (84) was a major factor in him reaching that decision! William Neill


  • Patient Review 304

    4.5 out of 5 stars

    Reviewed on May 29, 2021 | Verified Review

    Quick response back to me after leaving a message for the doctors staff.


  • Patient Review 305

    5 out of 5 stars

    Reviewed on May 26, 2021 | Verified Review

    Quick check-in and short waiting times. All the staff were friendly and professional. Dr. Shaw is fantastic. Thanks for a pleasant visit!


  • Patient Review 306

    5 out of 5 stars

    Reviewed on May 24, 2021 | Verified Review

    Very accommodating. Changed my 'in office' to a tele-med call.


  • Patient Review 307

    4.5 out of 5 stars

    Reviewed on May 22, 2021 | Verified Review

    They were thorough, professional and friendly.


  • Patient Review 308

    5 out of 5 stars

    Reviewed on May 22, 2021 | Verified Review

    Very friendly and professional


  • Patient Review 309

    4 out of 5 stars

    Reviewed on May 21, 2021 | Verified Review

    Find a way to give clear directions to your office. I'm betting there's some KGB safe houses not as well hidden as this office. Dr Shaw was great in our encounter but it was a pretty basic experience. Just not enough to come to a meaningful determination.


  • Patient Review 310

    5 out of 5 stars

    Reviewed on May 20, 2021 | Verified Review

    Nice and efficient


  • Patient Review 311

    5 out of 5 stars

    Reviewed on May 19, 2021 | Verified Review

    Fast ... Friendly. Informed.


  • Patient Review 312

    5 out of 5 stars

    Reviewed on May 19, 2021 | Verified Review

    Professionalism and friendliness


  • Patient Review 313

    4 out of 5 stars

    Reviewed on May 19, 2021 | Verified Review

    Office communication


  • Patient Review 314

    5 out of 5 stars

    Reviewed on May 17, 2021 | Verified Review

    Profession and prompt


  • Patient Review 315

    5 out of 5 stars

    Reviewed on May 15, 2021 | Verified Review

    this was my first visit and saw Dr,Shaw he was so kind , patient and knowledgeable.He expained lained everything in layman terms. I think his explanation was honest and it was all about patient best interest .If I really needy surgery he would be the one ,Surprisingly all of this with just one visit.


  • Patient Review 316

    5 out of 5 stars

    Reviewed on May 15, 2021 | Verified Review

    Everything


  • Patient Review 317

    5 out of 5 stars

    Reviewed on May 15, 2021 | Verified Review

    I was treated as an individual, with caring and respect, from the ladies at reception right up to Dr Shaw. I really wish all my physicians had the concern and interest Lyerly has! Thank you so much!!


  • Patient Review 318

    5 out of 5 stars

    Reviewed on May 15, 2021 | Verified Review

    What I liked about LyerlySpinal is doctor Shaw very Knowledgeable, also the way he explain the situation of my neck and lower back issues, How to go about doing the surgery, explain that we should do the lower back surgery first since he???s got the most damage and blocking the nervous system going to do a Lower part of my body, and then we do the next surgery when we complete the surgery for a lower back. He also indicated on the recovery how it should be done for better results by the way of life, I am very well please so for cannot wait for the procedure on June 2 so I can be relieved of this pain and agony that he???s been with me since the accident, I don???t have any life as we speak can???t walk can???t sleep can???t work but all in all I am thankful that I???m still alive thank you very much Dr. Shaw for your input.


  • Patient Review 319

    5 out of 5 stars

    Reviewed on May 13, 2021 | Verified Review

    Staff are professional and friendly.


  • Patient Review 320

    5 out of 5 stars

    Reviewed on May 13, 2021 | Verified Review

    Personnel, organization and competence.


  • Patient Review 321

    5 out of 5 stars

    Reviewed on May 13, 2021 | Verified Review

    Dr. Shaw was very patient and took the time to explain terms I didn???t know and answer all my questions. I???ve seen a lot of Doctors lately and his patience, knowledge and kindness was refreshing Jennifer Only


  • Patient Review 322

    4.5 out of 5 stars

    Reviewed on May 12, 2021 | Verified Review

    Staff was extremely courteous,helpful and prompt


  • Patient Review 323

    5 out of 5 stars

    Reviewed on May 07, 2021 | Verified Review

    Professional and thorough. Very personable.


  • Patient Review 324

    5 out of 5 stars

    Reviewed on May 06, 2021 | Verified Review

    Very friendly and accommodating staff


  • Patient Review 325

    0 out of 5 stars

    Reviewed on May 05, 2021 | Verified Review

    I left a review. Find my feedback there.


  • Patient Review 326

    4.5 out of 5 stars

    Reviewed on May 05, 2021 | Verified Review

    The doctor was prompt, extremely knowledgeable and easy to understand, and able to give options for my needs while listening to my concerns.


  • Patient Review 327

    5 out of 5 stars

    Reviewed on May 05, 2021 | Verified Review

    Dr. Shaw explained me to me and gave me options, without any pressure to decide. Erica is one of the sweetest ladies ever. Thank you doesn???t come close to express my appreciation.


  • Patient Review 328

    5 out of 5 stars

    Reviewed on May 05, 2021 | Verified Review

    Everyone was so nice and polite.


  • Patient Review 329

    5 out of 5 stars

    Reviewed on May 05, 2021 | Verified Review

    Service is personal and friendly. They treated me like my concerns were very important to them.


  • Patient Review 330

    5 out of 5 stars

    Reviewed on May 01, 2021 | Verified Review

    No waiting, professional and friendly staff and quality care.


  • Patient Review 331

    5 out of 5 stars

    Reviewed on May 01, 2021 | Verified Review

    Friendly and knowledgeable staff and doctors


  • Patient Review 332

    5 out of 5 stars

    Reviewed on May 01, 2021 | Verified Review

    Everyone was pleasant.


  • Patient Review 333

    5 out of 5 stars

    Reviewed on April 30, 2021 | Verified Review

    Everyone was nice and helpful


  • Patient Review 334

    5 out of 5 stars

    Reviewed on April 28, 2021 | Verified Review

    Dr.Shaw was very pleasant and easy to speak with. The staff was very helpful and kind. Would highly recommend Dr. Shaw to our friends.


  • Patient Review 335

    5 out of 5 stars

    Reviewed on April 28, 2021 | Verified Review

    Efficiency from the start...


  • Patient Review 336

    5 out of 5 stars

    Reviewed on April 28, 2021 | Verified Review

    Dr. Shaw is responsive and listens to me.


  • Patient Review 337

    5 out of 5 stars

    Reviewed on April 28, 2021 | Verified Review

    Staff was friendly knowledgeable and accommodating


  • Patient Review 338

    5 out of 5 stars

    Reviewed on April 28, 2021 | Verified Review

    Very friendly staff. Dr.Shaw was great. Very professional and explained everthing clearing.


  • Patient Review 339

    4 out of 5 stars

    Reviewed on April 26, 2021 | Verified Review

    Was seen on 15 April 2021 and still awaiting info / referral to pain management today's date 26 April 2021.


  • Patient Review 340

    5 out of 5 stars

    Reviewed on April 24, 2021 | Verified Review

    Accommodating, friendly, great staff, amazing results


  • Patient Review 341

    5 out of 5 stars

    Reviewed on April 23, 2021 | Verified Review

    I was hoping the doctor could do something to improve my walk, the circulation in my lower legs and the loss of feeling in my feet and toes. However, I was satisfied that he does not think surgery would benefit me at this time. Fixing my lower spine could possibly reduce my mobility and quality of life.


  • Patient Review 342

    5 out of 5 stars

    Reviewed on April 22, 2021 | Verified Review

    I really liked how detailed Dr. Shaw was in his review and recommendations. I also appreciated his conservative approach and honest recommendations on next steps and elevating my back pain. I was very comfortable and felt that Dr. Shaw understood my concerns and took his time answering my questions. The office and office staff were also very welcoming.


  • Patient Review 343

    4.5 out of 5 stars

    Reviewed on April 22, 2021 | Verified Review

    MD was polite and very complete in explaining what was wrong and what could be done to repair the problem.


  • Patient Review 344

    5 out of 5 stars

    Reviewed on April 21, 2021 | Verified Review

    Competent and friendly


  • Patient Review 345

    4.5 out of 5 stars

    Reviewed on April 21, 2021 | Verified Review

    Honest assessment of my situation.


  • Patient Review 346

    3.5 out of 5 stars

    Reviewed on April 21, 2021 | Verified Review

    Parking is impossible. When you’re treating people with back issues, among other mobility issues, it would be better to accommodate people with trouble walking and moving around. I’d move my practice out of the hospital


  • Patient Review 347

    5 out of 5 stars

    Reviewed on April 18, 2021 | Verified Review

    Dr Shaw was patient and easy to understand and his assistant was very friendly and helpful.


  • Patient Review 348

    0 out of 5 stars

    Reviewed on April 17, 2021 | Verified Review

    This was the worst surgical experience I have ever had. To the dr being rude and flippant to my mother when she asked him questions to Heather being rude to me and treating me like a was a junkie, to the extreme lack of communication from the entire surgical department. Let me not also forget about being wheeled into the surgical room while the anesthesiologist asked what in the world I was doing back there already when he hadn't even started to get his medications out and then him asking the surgical staff if I had even been given any medications at all before being wheeled inside. Once he realized that I had not he shook his head in disbelief. There is more that I can add but I'll just stick to the main issues.


  • Patient Review 349

    0 out of 5 stars

    Reviewed on April 16, 2021 | Verified Review

    The Dr made us feel like he was to busy to make time for us. Would never come back to this Dr or practice


  • Patient Review 350

    5 out of 5 stars

    Reviewed on April 16, 2021 | Verified Review

    efficient and quick friendly service


  • Patient Review 351

    5 out of 5 stars

    Reviewed on April 15, 2021 | Verified Review

    Bedside attitude of Dr and explanation of procedure by Dr and excellent staff


  • Patient Review 352

    5 out of 5 stars

    Reviewed on April 11, 2021 | Verified Review

    A closely knit team of doctors and nurses led by Dr Shaw working together to make the procedure a great success! The procedure took about 2 hours and after an hour of recovery, I was up and walking and was discharged soon after.


  • Patient Review 353

    3.5 out of 5 stars

    Reviewed on April 10, 2021 | Verified Review

    I wouldn’t change anything. Doctors care and listen. They don’t push surgery if not needed. They try and help.


  • Patient Review 354

    5 out of 5 stars

    Reviewed on April 10, 2021 | Verified Review

    No long waits.


  • Patient Review 355

    5 out of 5 stars

    Reviewed on April 08, 2021 | Verified Review

    The time Dr. Shaw spent w/ me going into detail about my issue and explain very clearing all my options.


  • Patient Review 356

    5 out of 5 stars

    Reviewed on April 08, 2021 | Verified Review

    The doctors and staff are amazing very sweet and kind. Going through the maze of Baptist to get to the office was a little crazy. I recommend Dr. Shawn his staff to anyone.


  • Patient Review 357

    5 out of 5 stars

    Reviewed on April 06, 2021 | Verified Review

    Very friendly staff, very helpful


  • Patient Review 358

    5 out of 5 stars

    Reviewed on April 05, 2021 | Verified Review

    Good ?üëç?üèæ


  • Patient Review 359

    5 out of 5 stars

    Reviewed on April 03, 2021 | Verified Review

    Very professional, helpful staff and informative doctors!


  • Patient Review 360

    5 out of 5 stars

    Reviewed on April 03, 2021 | Verified Review

    Knowledge of Dr Full explanation Dr Shaw listened respectfully and answered my questions


  • Patient Review 361

    5 out of 5 stars

    Reviewed on April 01, 2021 | Verified Review

    I would like to thank Dr Shaw to fit me in his schedule last minute without being on his schedule


  • Patient Review 362

    5 out of 5 stars

    Reviewed on March 27, 2021 | Verified Review

    Once I finally saw the surgeon he told me exactly what was wrong and that it could be fixed!


  • Patient Review 363

    5 out of 5 stars

    Reviewed on March 27, 2021 | Verified Review

    All was good


  • Patient Review 364

    5 out of 5 stars

    Reviewed on March 27, 2021 | Verified Review

    I appreciated the warmth and kindness and honesty from Lyerly Services. I saw Dr Shaw.


  • Patient Review 365

    5 out of 5 stars

    Reviewed on March 25, 2021 | Verified Review

    I've only had 1 visit li on


  • Patient Review 366

    5 out of 5 stars

    Reviewed on March 23, 2021 | Verified Review

    Pleasant and professional staff.


  • Patient Review 367

    4 out of 5 stars

    Reviewed on March 22, 2021 | Verified Review

    We had to wait for about an hour before we actually saw the Doctor, however the nurse was continuously checking on us and was very nice and friendly. once we got to see the Doctor , he was very informative, he listen to my problem and gave answers that I could understand.


  • Patient Review 368

    1 out of 5 stars

    Reviewed on March 22, 2021 | Verified Review

    Until Erica, very poor communication. Still no therapy. Dr seems uninterested. Not a good overall experience. Requested another place to have therapy, NO ONE followed up.


  • Patient Review 369

    5 out of 5 stars

    Reviewed on March 21, 2021 | Verified Review

    De Garcia is excellent


  • Patient Review 370

    5 out of 5 stars

    Reviewed on March 20, 2021 | Verified Review

    Dr. Shaw and the whole staff are incredible to work with.


  • Patient Review 371

    5 out of 5 stars

    Reviewed on March 19, 2021 | Verified Review

    Friendly and efficient


  • Patient Review 372

    5 out of 5 stars

    Reviewed on March 18, 2021 | Verified Review

    You are willing to explain things so I understand !


  • Patient Review 373

    2.5 out of 5 stars

    Reviewed on March 18, 2021 | Verified Review

    I arrived at my appointment around 1:45 which was schedule for 2:30. I was checked in and waited in the lobby. I was called back by Erica around 3:00ish as she took vitals and weight gathering the paperwork that I was instructed to complete after checking in. She informed me that the doctor would be in soon. I waited in that room for another 20 minutes. Dr. Shaw came in not introducing himself and apologizing for my wait. I inquired if he was Dr. Shaw. Dr. Shaw was detail in reviewing my condition and what needed to be done. Overall, the waiting period was disappointing.


  • Patient Review 374

    4.5 out of 5 stars

    Reviewed on March 13, 2021 | Verified Review

    Ability to have follow up phone calls


  • Patient Review 375

    2.5 out of 5 stars

    Reviewed on March 13, 2021 | Verified Review

    There really isn't anything you can do to make this right as my husband will not return, I am sure the Doctor is very good but the wait time was uncalled for. We were told to arrive 45 minutes early, which we did. I do not know why since all we did was sit, then in addition to that, the doctor was over an hour behind that. So we sat for almost two hours and my husband was in pain. His blood pressure was "extremely high". We were referred to a pain specialist, to an office that did not exist, and when I finally called one of the other offices they had not received received my husbands information. I know you have no control over parking, but the parking garage was full and we had to park in the heart center and then walk to the Weaver tower, there was no cart there to drive us. Because of his back pain my husband has a hard time walking, so by the time we actually saw the doctor, his pain was very bad. Luckily on the way back a cart took us to our car.


  • Patient Review 376

    3.5 out of 5 stars

    Reviewed on March 11, 2021 | Verified Review

    Waited 2 hours


  • Patient Review 377

    4.5 out of 5 stars

    Reviewed on March 08, 2021 | Verified Review

    Beauty of office. Efficiency of staff.


  • Patient Review 378

    5 out of 5 stars

    Reviewed on March 08, 2021 | Verified Review

    Very quick to get an appointment. The nurse was fantastic and very helpful with questions. The doctor took his time and showed me pictures of my neck. Took the time to answer all my questions and what he would do if I went through with the surgery.


  • Patient Review 379

    5 out of 5 stars

    Reviewed on March 08, 2021 | Verified Review

    Appointments are seen on time Dr Shaw thoroughly explained my MRI results


  • Patient Review 380

    5 out of 5 stars

    Reviewed on March 03, 2021 | Verified Review

    Professional and clear in desricpions


  • Patient Review 381

    5 out of 5 stars

    Reviewed on March 03, 2021 | Verified Review

    You were able to schedule the surgery quickly. Everyone knew what was to be done and did it. The difficulty of getting to your offices and the surgery theater was a definite negative aspect, but I suppose this issue is part of the Covid-19 efforts.


  • Patient Review 382

    5 out of 5 stars

    Reviewed on March 03, 2021 | Verified Review

    Very attentive, and knowledgeable.


  • Patient Review 383

    5 out of 5 stars

    Reviewed on March 03, 2021 | Verified Review

    The friendly people who are very professional.


  • Patient Review 384

    5 out of 5 stars

    Reviewed on February 27, 2021 | Verified Review

    My Doctor


  • Patient Review 385

    5 out of 5 stars

    Reviewed on February 25, 2021 | Verified Review

    Love them. Very friendly and knowledgeable. Explains so you understand what’s going on.


  • Patient Review 386

    5 out of 5 stars

    Reviewed on February 24, 2021 | Verified Review

    Excellent doctors and very professional, friendly and accommodating staff.


  • Patient Review 387

    5 out of 5 stars

    Reviewed on February 24, 2021 | Verified Review

    Everyone was professional and friendly.


  • Patient Review 388

    5 out of 5 stars

    Reviewed on February 24, 2021 | Verified Review

    Honest, on time, and answered every question. Not rushed.


  • Patient Review 389

    0 out of 5 stars

    Reviewed on February 24, 2021 | Verified Review

    My appointment was for 1030 and after the entire waiting room was empty 2 hours later I was never called so I had to leave to pick up my granddaughter at school. I really wanted and needed to see the doctor. I am in a lot of pain and was really hoping not to have to wait another two weeks to come in again.


  • Patient Review 390

    0 out of 5 stars

    Reviewed on February 20, 2021 | Verified Review

    You can't sorry


  • Patient Review 391

    4.5 out of 5 stars

    Reviewed on February 20, 2021 | Verified Review

    I like it because we were able to do vrrtual


  • Patient Review 392

    5 out of 5 stars

    Reviewed on February 19, 2021 | Verified Review

    The staff is nice every member on the team treat you like family.


  • Patient Review 393

    5 out of 5 stars

    Reviewed on February 17, 2021 | Verified Review

    Your services were great but I have to say the parking and walking to the building was horrible!! Office was hard to get to.


  • Patient Review 394

    5 out of 5 stars

    Reviewed on February 16, 2021 | Verified Review

    Dr. Shaw was very thorough in his explanation of the surgery procedure. Felt very comfortable with him even though if I had an option it wouldn't be surgery.


  • Patient Review 395

    5 out of 5 stars

    Reviewed on February 13, 2021 | Verified Review

    I received good patient service


  • Patient Review 396

    2 out of 5 stars

    Reviewed on February 13, 2021 | Verified Review

    It felt like a really rushed appointment with little to no answers on what could be causing the pain I’m having. When I saw the shoulder doctor they told me it’s coming from my neck and when I saw the neck doctor he told me it’s coming from my shoulder. I’ve decided to go to Mayo to hopefully get the answers I need regarding my neck and shoulder pain.


  • Patient Review 397

    2 out of 5 stars

    Reviewed on February 13, 2021 | Verified Review

    When a patient still has symptoms 6 months post surgery you should show a little interest in what the patient is saying rather than focusing on surgery technique being critiqued. Take the next step in the patient instead of writing them off


  • Patient Review 398

    5 out of 5 stars

    Reviewed on February 12, 2021 | Verified Review

    Caring supportive service


  • Patient Review 399

    5 out of 5 stars

    Reviewed on February 10, 2021 | Verified Review

    Reffered by Dr. Tiurchy Beaches


  • Patient Review 400

    5 out of 5 stars

    Reviewed on February 10, 2021 | Verified Review

    Great customer service and excellent Drs' and staff. Thank you!!


  • Patient Review 401

    5 out of 5 stars

    Reviewed on February 08, 2021 | Verified Review

    I love the whole atmosphere everybody is wonderful doctor said he needed to see me and November but they forgot to make their appointment


  • Patient Review 402

    5 out of 5 stars

    Reviewed on February 07, 2021 | Verified Review

    Staff was friendly and professional. Dr. Shaw and Cheryl are great!


  • Patient Review 403

    5 out of 5 stars

    Reviewed on February 06, 2021 | Verified Review

    All of the physicians with Lyerly we have found to be highly competent, professional, caring, and compassionate.


  • Patient Review 404

    5 out of 5 stars

    Reviewed on February 06, 2021 | Verified Review

    Very knowledgeable and informative.


  • Patient Review 405

    4.5 out of 5 stars

    Reviewed on February 06, 2021 | Verified Review

    Dr Shaw listened to what I said. A very efficient operation.


  • Patient Review 406

    4 out of 5 stars

    Reviewed on February 06, 2021 | Verified Review

    Almost an hour behind for appointment. Excellent other than that!


  • Patient Review 407

    5 out of 5 stars

    Reviewed on February 05, 2021 | Verified Review

    Was seem promptly, friendly staff, and COVID protocol used.


  • Patient Review 408

    5 out of 5 stars

    Reviewed on February 02, 2021 | Verified Review

    The check in procedure was seamless. I did my paperwork on line and when I got there I had nothing to complete.


  • Patient Review 409

    5 out of 5 stars

    Reviewed on February 02, 2021 | Verified Review

    Dr. Shaw was very professional, inquisitive, competent, caring, knowledgable & patient focused. He made me confident about the plan of action.


  • Patient Review 410

    5 out of 5 stars

    Reviewed on January 30, 2021 | Verified Review

    I like the quality of the doctors, the efficiency of the operation.


  • Patient Review 411

    4 out of 5 stars

    Reviewed on January 30, 2021 | Verified Review

    Not much you can do, it's the insurance companies that make it a difficult process.


  • Patient Review 412

    5 out of 5 stars

    Reviewed on January 29, 2021 | Verified Review

    Understanding everything about the MRI and what is needed to be done to help the situation.


  • Patient Review 413

    4.5 out of 5 stars

    Reviewed on January 28, 2021 | Verified Review

    Everyone from the surgeon down were very polite and made me feel comfortable as possible. They made sure i knew what i was having done and were very thorough.


  • Patient Review 414

    5 out of 5 stars

    Reviewed on January 27, 2021 | Verified Review

    You sent the forms for us to fill out online so we didn't have to wait on the snail mail to deliver them and we didn't have to take the time to fill them out at the appointment. You took me in at the scheduled appointment time. Everybody was really nice. They explained everything. Dr Shaw scheduled me for an x-ray right then so I didn't have to come back later. He called the house to give us the results of the x-ray and also put in an order for another MRI.


  • Patient Review 415

    5 out of 5 stars

    Reviewed on January 27, 2021 | Verified Review

    The staff is very kind and helpful


  • Patient Review 416

    5 out of 5 stars

    Reviewed on January 22, 2021 | Verified Review

    Dr Shaw was very personable and explained everything very well, including ways to prevent further back issues.


  • Patient Review 417

    5 out of 5 stars

    Reviewed on January 22, 2021 | Verified Review

    friendly ,professional, prompt and easy to talk to


  • Patient Review 418

    5 out of 5 stars

    Reviewed on January 22, 2021 | Verified Review

    attention to detail


  • Patient Review 419

    5 out of 5 stars

    Reviewed on January 22, 2021 | Verified Review

    Very friendly and professional


  • Patient Review 420

    4 out of 5 stars

    Reviewed on January 22, 2021 | Verified Review

    Return phone calls, this would be a great step in the right direction. I complained about a staff member, a surgeon’s assistant, never returning my calls. The office manager was in a meeting and could not speak to me. She was supposed to contact me, but never did.


  • Patient Review 421

    4.5 out of 5 stars

    Reviewed on January 20, 2021 | Verified Review

    Very courteous and helpful staff.


  • Patient Review 422

    5 out of 5 stars

    Reviewed on January 19, 2021 | Verified Review

    Truly caring staff & physicians!


  • Patient Review 423

    5 out of 5 stars

    Reviewed on January 17, 2021 | Verified Review

    Information is clear. Get right to the point


  • Patient Review 424

    5 out of 5 stars

    Reviewed on January 17, 2021 | Verified Review

    Excellent doctors, good hospital facilities.


  • Patient Review 425

    5 out of 5 stars

    Reviewed on January 16, 2021 | Verified Review

    efficient


  • Patient Review 426

    4.5 out of 5 stars

    Reviewed on January 15, 2021 | Verified Review

    Drs


  • Patient Review 427

    5 out of 5 stars

    Reviewed on January 15, 2021 | Verified Review

    How efficient and friendly the staff is.


  • Patient Review 428

    5 out of 5 stars

    Reviewed on January 15, 2021 | Verified Review

    Knowledgeable and professional doctors and staff, wonderful facility. I can’t say enough good things about this group.


  • Patient Review 429

    5 out of 5 stars

    Reviewed on January 15, 2021 | Verified Review

    Dr Shaw was to the point and explained everything to me. I left feeling comfortable with my decision.


  • Patient Review 430

    5 out of 5 stars

    Reviewed on January 10, 2021 | Verified Review

    Exceptional services and surgeon - Dr Shaw Outstanding experience, great facility and superb customer service. They care!


  • Patient Review 431

    5 out of 5 stars

    Reviewed on January 09, 2021 | Verified Review

    Very informative


  • Patient Review 432

    4 out of 5 stars

    Reviewed on January 05, 2021 | Verified Review

    The wait time to receive a call back


  • Patient Review 433

    5 out of 5 stars

    Reviewed on January 05, 2021 | Verified Review

    Professional staff, courteous reception, very informative! Everything was explained very clearly. I felt very comfortable with everyone there from my initial contact with the practice!


  • Patient Review 434

    5 out of 5 stars

    Reviewed on January 05, 2021 | Verified Review

    I was pleased with my visit. Dr Shaw listened to what I said and explained things in terms that I understood.


  • Patient Review 435

    5 out of 5 stars

    Reviewed on January 02, 2021 | Verified Review

    The professionalism and the friendliness of the staff.


  • Patient Review 436

    5 out of 5 stars

    Reviewed on December 27, 2020 | Verified Review

    Doctor and staff friendly and professional.


  • Patient Review 437

    5 out of 5 stars

    Reviewed on December 25, 2020 | Verified Review

    Great doctor and staff


  • Patient Review 438

    0 out of 5 stars

    Reviewed on December 25, 2020 | Verified Review

    No


  • Patient Review 439

    5 out of 5 stars

    Reviewed on December 20, 2020 | Verified Review

    The staff was courteous, The appointment was on time and Dr was informative and very helpful.


  • Patient Review 440

    2.5 out of 5 stars

    Reviewed on December 20, 2020 | Verified Review

    Communication is HORRIBLE. No one returns calls when they say they will. Had 4 messages left with your answering service that never got delivered. It was the same 2 people every time. You use Brooks Rehab that always claimed they had no therapy authorization sent to them from your office. I made numerous calls to Brooks and to Lyerly over a 2 month period only to have each office blame the other. You also instruct Brooks to only use one therapist which is limited to days and times she is available. Also, if your office opens at 8am then turn your answering service OFF at 8 am and answer the phone at 8:15 am, Your hours of operation do not mean anything if you do not adhere to it. Communication between scheduler & PA was also different with the info they each told me. Each contradicted each other a few times. I only received 1 xray post surgery and that was right after surgery. Seems like you would want another xray 4 months after surgery to recheck. imho...... what can you do? So much was not done during the time that I went out of my way to get answers that I'm not sure there is much can be done. I had that sour bad taste in my mouth for so many months of back and fourth with no resolve until I was numb from all of it.


  • Patient Review 441

    5 out of 5 stars

    Reviewed on December 19, 2020 | Verified Review

    Your doctor was great with me. His details were spot on. He made great recommendations.


  • Patient Review 442

    5 out of 5 stars

    Reviewed on December 18, 2020 | Verified Review

    Appointment was on time and the staff was very helpful


  • Patient Review 443

    5 out of 5 stars

    Reviewed on December 17, 2020 | Verified Review

    Dr. Shaw and his staff were very nice. The doctor listened to my problems assessed my MRI and explained what needed to be done. Looking forward to working with Dr. Shaw. He was knowledgeable and made suggestions to my future care.


  • Patient Review 444

    3.5 out of 5 stars

    Reviewed on December 12, 2020 | Verified Review

    Had to wait over an hour...reduce wait time.


  • Patient Review 445

    5 out of 5 stars

    Reviewed on December 11, 2020 | Verified Review

    Fast , friendly, and informative


  • Patient Review 446

    5 out of 5 stars

    Reviewed on December 11, 2020 | Verified Review

    Dr. Shaw was warm, informative and very professional. I would highly recommend him


  • Patient Review 447

    4.5 out of 5 stars

    Reviewed on December 10, 2020 | Verified Review

    Staff wss outstanding in care attention. The registration staff was less efficient or understaffed


  • Patient Review 448

    5 out of 5 stars

    Reviewed on December 10, 2020 | Verified Review

    Very pleasant and knowledgeable staff


  • Patient Review 449

    5 out of 5 stars

    Reviewed on December 10, 2020 | Verified Review

    People people at The surgery center were top-notch friendly and hospitable. The surgery team was above the top they were super with what they did I had no complications slight pain very impressed would go back in a heartbeat


  • Patient Review 450

    5 out of 5 stars

    Reviewed on December 03, 2020 | Verified Review

    Everything was very smooth and efficient. Staff was very friendly and helpful.


  • Patient Review 451

    5 out of 5 stars

    Reviewed on December 03, 2020 | Verified Review

    Doctor Andrew Shaw spent a lot of time with me explaining my medical situation. He showed me a visual of his findings, treatment options, risk of each, and surgical requirements and risk. After our discussions I felt very confident I had selected the best Physician and surgeon for my illness. I felt a lot less stress after leaving Doctor Shaw's office.


  • Patient Review 452

    5 out of 5 stars

    Reviewed on December 02, 2020 | Verified Review

    Dr. Andrew Shaw and Cheryl are so caring, really listen to you as a patient. They both expedited further testing needed for me to continue getting healthier.


  • Patient Review 453

    5 out of 5 stars

    Reviewed on November 28, 2020 | Verified Review

    Efficient professional experience


  • Patient Review 454

    2.5 out of 5 stars

    Reviewed on November 27, 2020 | Verified Review

    The staff was great. The doctor seemed in a hurry. He asked me to do several things such as push and pull walk,, but before I could do 1 he was moving on to the next. I have anxiety and he sent me into high anxiety. When this happens you basically can't move, you don't hear etc.. and you concentrate on getting through it. I was not asked alot of questions some but very few. He came across as having little to no compassion for how I felt using words like unremarkable or insignificant. As I sat there with a raging headache and my shoulders hunched up from pain , I was deflated with disappointment. I had been looking forward to this appointment so much. He is now referring me to another doctor of which i am a patient of.. had i known i would have started there but my pcp sent me to you.. Another $85 co-pay. I'm a single ( widow ) full time working mother. This sucks. I left the building and sat in my car crying. Thanks


  • Patient Review 455

    5 out of 5 stars

    Reviewed on November 26, 2020 | Verified Review

    First, The office staff are very nice and helpful. When you come in you are greeted with this beautiful skyline view of Jacksonville, seeing the brightness threw all the window it helps to calm a person down, as they wait for their appointment. Office's are clean and neat. Second, The Doctor's are probably the best in Jacksonville. Versed in all aspects of Nero. to Nero.Surgery. Helpful to each person, to take the time so that you understand your procedure. Answering all your questions, making sure you understand by giving you all the information and time you need. Doctors along with Assistants by far are the best here in Jacksonville. I recommend checking them out first if you are in need of Nero. help. They helped me ! Glad I went,you will too !


  • Patient Review 456

    5 out of 5 stars

    Reviewed on November 26, 2020 | Verified Review

    Great Doctors, Great reputation And they care very much about their patients.


  • Patient Review 457

    5 out of 5 stars

    Reviewed on November 26, 2020 | Verified Review

    No long waiting and everyone I came in contact with was awesome they gave me respect , quality service and comfort.


  • Patient Review 458

    4 out of 5 stars

    Reviewed on November 25, 2020 | Verified Review

    Disappointed that all of my MRIs were not obtained for upper spine for my visit. Only had lower spine.


  • Patient Review 459

    5 out of 5 stars

    Reviewed on November 22, 2020 | Verified Review

    The option to have virtual appointment was great. Dr Shaw was professional, he answered all my questions and used images from the MRI that explained my diagnosis. Dr Shaw was on time with the appointment which was appreciated.


  • Patient Review 460

    5 out of 5 stars

    Reviewed on November 20, 2020 | Verified Review

    Got everything correct. Staff very helpful.


  • Patient Review 461

    5 out of 5 stars

    Reviewed on November 20, 2020 | Verified Review

    The quality of your services is what I like most.


  • Patient Review 462

    4.5 out of 5 stars

    Reviewed on November 20, 2020 | Verified Review

    Very prompt in getting things done. So far. I will seeing the following 3-4 weeks.


  • Patient Review 463

    5 out of 5 stars

    Reviewed on November 18, 2020 | Verified Review

    I like the confidence and friendliness of the people.


  • Patient Review 464

    5 out of 5 stars

    Reviewed on November 14, 2020 | Verified Review

    The staff has been friendly and helpful. I’m about 30 hours out of back surgery and feeling decent. My team are staying on top of my pain and coming up with solutions to get it to a tolerable level.


  • Patient Review 465

    5 out of 5 stars

    Reviewed on November 14, 2020 | Verified Review

    Staff and facilities


  • Patient Review 466

    5 out of 5 stars

    Reviewed on November 13, 2020 | Verified Review

    I like the positive outcome of the surgery. I liked the efficiency of the staff the morning of the surgery. I liked the helpful nursing staff.


  • Patient Review 467

    5 out of 5 stars

    Reviewed on November 13, 2020 | Verified Review

    I love everything about the Lyerly Service. They have been in business long enough to have a system that works well together. This is my second surgery with Dr Shaw and I could not be happier. My husband just recently had surgery for similar issue and a competitor and they were not as organized. It has been difficult navigating his surgery/recovery due to their disorder. Thank you


  • Patient Review 468

    5 out of 5 stars

    Reviewed on November 12, 2020 | Verified Review

    Very happy with the helpful staff, and the surgery performed on me by Dr. Andrew Shaw.


  • Patient Review 469

    5 out of 5 stars

    Reviewed on November 03, 2020 | Verified Review

    Exceptionally efficient, friendly and professional!


  • Patient Review 470

    4.5 out of 5 stars

    Reviewed on November 01, 2020 | Verified Review

    Easy to see a doctor he helps understand the problem in the situation and helps you understand how to take care of it or get rid of it


  • Patient Review 471

    5 out of 5 stars

    Reviewed on October 29, 2020 | Verified Review

    Excellent, thiss is why I traveled from Dallas, TX to see Dr. Shaw


  • Patient Review 472

    2.5 out of 5 stars

    Reviewed on October 29, 2020 | Verified Review

    Very difficult to.find your office


  • Patient Review 473

    5 out of 5 stars

    Reviewed on October 25, 2020 | Verified Review

    The best care you could ask for.


  • Patient Review 474

    5 out of 5 stars

    Reviewed on October 23, 2020 | Verified Review

    I had the best surgical experience I’ve ever had. Dr. Shaw and your team made me feel comfortable and treated me I was there only patient.


  • Patient Review 475

    5 out of 5 stars

    Reviewed on October 22, 2020 | Verified Review

    Dr Shaw and surgical team rock. They combine surgical skill and great. positive personalities to create one of the best surgical experiences I have ever had. Thank you for the spinal fusion. ?üôÇ


  • Patient Review 476

    0 out of 5 stars

    Reviewed on October 22, 2020 | Verified Review

    First off I was on Worker's Comp. Felt like I was rushed, not wanted, and unheard when speaking. Comments about me being on workers comp "Too much paperwork to fill out. We usually do not accept worker's comp". Used a 10-month-old MRI to determine my injury extent. Did not feel like I was treated fairly, felt like Worker's Comp told the Dr. to do nothing the way I was spoken to. Sensed an uneasy feeling, like I should have never have been sent there. Due to these factors, I would not recommend Lyerly.


  • Patient Review 477

    5 out of 5 stars

    Reviewed on October 21, 2020 | Verified Review

    Short wait and pleasant staff. Dr. Shaw very good!


  • Patient Review 478

    5 out of 5 stars

    Reviewed on October 21, 2020 | Verified Review

    My doctor, Dr. Shaw did a great job on my neck fusion.


  • Patient Review 479

    3 out of 5 stars

    Reviewed on October 21, 2020 | Verified Review

    Staff was very friendly and so was the doctor, but I felt rushed when I saw the doctor and didn't get to ask all of my questions regarding the MRI & treatment. I work in healthcare and can appreciate how busy they are, but I think it's important to take the time to let the patient ask questions, especially when it's the first time they've been to a neuro office. Thanks so much for the survey. Be well & safe!


  • Patient Review 480

    5 out of 5 stars

    Reviewed on October 21, 2020 | Verified Review

    Doctors are very knowledgable and explains everything to detail


  • Patient Review 481

    5 out of 5 stars

    Reviewed on October 20, 2020 | Verified Review

    The Honesty from all staff with anticipated costs, anticipated problems, anticipated insurance claims (responses) The ability of staff to accommodate patients pre-surgery, with pre-surgery arrangements, with post surgery arrangements and expectations.


  • Patient Review 482

    5 out of 5 stars

    Reviewed on October 16, 2020 | Verified Review

    Love my Dr Staff is very nice Really like Alfred in the appoints Everyone at The group is wonderful


  • Patient Review 483

    5 out of 5 stars

    Reviewed on October 14, 2020 | Verified Review

    Expert care and treatment


  • Patient Review 484

    4.5 out of 5 stars

    Reviewed on October 14, 2020 | Verified Review

    good friendly office staff.


  • Patient Review 485

    5 out of 5 stars

    Reviewed on October 12, 2020 | Verified Review

    We like our doctor and the friendly staff.


  • Patient Review 486

    5 out of 5 stars

    Reviewed on October 09, 2020 | Verified Review

    Polite, professional


  • Patient Review 487

    5 out of 5 stars

    Reviewed on October 08, 2020 | Verified Review

    The staff..


  • Patient Review 488

    5 out of 5 stars

    Reviewed on October 08, 2020 | Verified Review

    I cannot express my gratefulness to Dr Shaw and the entire staff for your treatment of me. You are truly a gifted doctor and the entire staff has been genuinely kind and caring. There is no other way to express it but to say thank you for your tender loving care. May God bless each one of you.


  • Patient Review 489

    4 out of 5 stars

    Reviewed on October 07, 2020 | Verified Review

    Better/more information on what to expect, especially during recovery after release.


  • Patient Review 490

    5 out of 5 stars

    Reviewed on October 07, 2020 | Verified Review

    YOU REPAIR ME


  • Patient Review 491

    5 out of 5 stars

    Reviewed on October 07, 2020 | Verified Review

    Very friendly staff. They do have some computer issues, but I think that is more the hospital than there office. I was very happy with Dr. Shaw. He was very reassuring and confident in his ability to be able to help me. He was also very honest in his assessment as to what kind of results I could expect from surgery.I would definitely recommend him and their office To anyone looking for A neurosurgeon.


  • Patient Review 492

    5 out of 5 stars

    Reviewed on August 30, 2020 | Verified Review

    Professional and friendly


  • Patient Review 493

    5 out of 5 stars

    Reviewed on August 30, 2020 | Verified Review

    Friendly, informative, helpful!


  • Patient Review 494

    5 out of 5 stars

    Reviewed on August 29, 2020 | Verified Review

    I really felt like the team cared about me. They even moved my surgery up because they knew how much pain I was in. What an amazing crew and Dr. Shaw is an absolute professional.


  • Patient Review 495

    5 out of 5 stars

    Reviewed on August 27, 2020 | Verified Review

    Excellent care, made me feel cared for


  • Patient Review 496

    5 out of 5 stars

    Reviewed on August 22, 2020 | Verified Review

    Dr Shaw explained my problem in easy to understand terms. He let me know what my expectations should be and that I will still have arthritis in my back. Cheryl is a lovely woman, also answering any questions that I had.


  • Patient Review 497

    5 out of 5 stars

    Reviewed on August 21, 2020 | Verified Review

    The staff was very friendly and professional


  • Patient Review 498

    5 out of 5 stars

    Reviewed on August 15, 2020 | Verified Review

    Fast, efficient and effective


  • Patient Review 499

    4.5 out of 5 stars

    Reviewed on August 13, 2020 | Verified Review

    Everyone was great overall. The last person that worked with me after surgery was not on same level as others. He seemed bothered, not as friendly. Sent an email to Cheryl with questions yesterday. Did not get reply today. Important questions .


  • Patient Review 500

    5 out of 5 stars

    Reviewed on August 12, 2020 | Verified Review

    I was informed at all times. Staff was very friendly and professional.


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