Console Operator, Baptist Medical Center

Job Summary

Baptist Health is looking to add a Console Operator at our Baptist IT Center. This is a full-time opportunity, Saturday through Tuesday, and from 11:00 AM - 9:30 PM. 

As a Console Operator you will be responsible for:

• Welcoming, addressing, and ensuring first call resolution to meet the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida.
• Prioritizing, answering, and responding to incoming calls received on the internal emergency line for the Baptist Health System and alerts hospital emergency response teams through effective listening, and communicating clearly and concisely via the appropriate emergency communication management system.

This Console Operator will be located at the Baptist IT Center. If you are interested in this full-time opportunity, please apply now!

Education Required

High School Diploma/GED

Education Preferred

Associate's Degree

Experience

• Less than one year of related experience Required

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.