Follow-Up Care Coordinator, BPE Physician Integration, Full-time, Days, Hybrid, Baptist Southbank

Job Summary

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician Integration team.  This is a full-time, hybrid opportunity located at Southbank.

The Follow Up Care Coordinator Team has lead responsibility for development and operation of the customer relationship platform used by the department, SalesForce.

• The team is dedicated to providing assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician. The BH Care Coordinator works to ensure that key relationships between the parties are intact, current and working effectively.
• Through continuous outreach and relationship building, the coordinator works to inform and educate Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities.
• Additionally, the coordinator provides assistance to consumers with unique health care interests and needs, supporting the New Mover's Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program.
• Additionally, the team provides direct scheduling within EPIC for 19 BPC clinics.
• Strategic system support is provided by serving as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention.
• The Care Coordinator team supports potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service.
• Team is held to quantitative QA goals to confirm an exceptional customer experience. Metrics include call availability, abandon rate, average handling rate, etc.

Shift Hours - 11 a.m. to 7:30 p.m. 

If interested, apply today!

Education Required

High School Diploma/GED

Education Preferred

Bachelor's Degree

Experience

• 1-2 years Database Maintenance Experience Required
• 1-2 years Customer Service Experience Required

License and Certification

None

Location

Location Overview

Baptist Health, founded in 1955, is North Florida’s most comprehensive health care system and the area’s only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children’s Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care.