Marla Capes, APRN Office and Other Patient Information
Primary Office
Office 1: Baptist Primary Care
, St. Augustine, FL 32092
904.390.7463
Book an appointment online
Patient Reviews
All reviews have been submitted by patients after seeing the provider. Actual comments are displayed while preserving patient confidentiality.
Reviews (103)
SORT BY
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Patient Review 1
5 out of 5 stars
Reviewed on July 30, 2023 | Verified Review
Marla was very empathetic and supported my concerns. The support staff was also pleasant and helpful. The new building is beautiful.
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Patient Review 2
5 out of 5 stars
Reviewed on July 27, 2023 | Verified Review
Very friendly staff and the take their time to answer any questions you may have.
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Patient Review 3
4.6 out of 5 stars
Reviewed on July 27, 2023 | Verified Review
How roomy it is and conveniently located
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Patient Review 4
5 out of 5 stars
Reviewed on July 26, 2023 | Verified Review
The staff is always friendly. I trust my provider-Marla Capes.
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Patient Review 5
5 out of 5 stars
Reviewed on July 23, 2023 | Verified Review
I LOVE THE ATMOSPHERE AND THE STAFF!!!
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Patient Review 6
5 out of 5 stars
Reviewed on July 23, 2023 | Verified Review
Love Dr Platte and Marla
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Patient Review 7
5 out of 5 stars
Reviewed on July 20, 2023 | Verified Review
Marla! She is amazing and truly cares for her patients! I have never had a better doctor.
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Patient Review 8
5 out of 5 stars
Reviewed on July 20, 2023 | Verified Review
A most beautiful facility and the crew is second to none!
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Patient Review 9
5 out of 5 stars
Reviewed on July 20, 2023 | Verified Review
PA was very attentive and helpful.
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Patient Review 10
5 out of 5 stars
Reviewed on July 20, 2023 | Verified Review
I love the new location! It is so roomy and very bright! I'm looking forward to being able to utilize the facility!!
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Patient Review 11
5 out of 5 stars
Reviewed on July 17, 2023 | Verified Review
I love the nurser practioner - Marla. She is so nice and positive attitude with my exam.
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Patient Review 12
5 out of 5 stars
Reviewed on July 15, 2023 | Verified Review
The doctors and nurses working there.
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Patient Review 13
5 out of 5 stars
Reviewed on July 14, 2023 | Verified Review
New office - clean Minimum wait time to be see Good first engagement with medical staff
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Patient Review 14
5 out of 5 stars
Reviewed on July 13, 2023 | Verified Review
The front office staff are kind and considerate. The triage nurses are very friendly and efficient. My provider is someone I trust and respect. The NP is also excellent. The new office is ample and comfortable and I like that my primary care is linked to a larger network. I also particularly appreciate that my lab work can be done on the premises. Overall I am very satisfied with Baptist and I have referred them to others.
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Patient Review 15
5 out of 5 stars
Reviewed on July 03, 2023 | Verified Review
Friendly staff. Very accommodating, helpful,
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Patient Review 16
5 out of 5 stars
Reviewed on June 30, 2023 | Verified Review
The new office is huge..and nicely decorated. My Dr is great and so is the PA and staff
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Patient Review 17
4.6 out of 5 stars
Reviewed on June 29, 2023 | Verified Review
The people that we have interacted with are friendly kind and very knowledgeable.
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Patient Review 18
5 out of 5 stars
Reviewed on June 19, 2023 | Verified Review
The staff????
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Patient Review 19
5 out of 5 stars
Reviewed on June 18, 2023 | Verified Review
Lots of space looks like a hospital
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Patient Review 20
5 out of 5 stars
Reviewed on June 12, 2023 | Verified Review
Nice staff and close to home.
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Patient Review 21
4.6 out of 5 stars
Reviewed on June 11, 2023 | Verified Review
Mostly on time. Good doctors.
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Patient Review 22
5 out of 5 stars
Reviewed on June 08, 2023 | Verified Review
Great location, friendly staff, and prompt service.
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Patient Review 23
5 out of 5 stars
Reviewed on June 04, 2023 | Verified Review
MARLA
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Patient Review 24
5 out of 5 stars
Reviewed on June 04, 2023 | Verified Review
New facility is great. Still hard to get through on the phone though. Dr. Platte and Marla are excellent.
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Patient Review 25
3.8 out of 5 stars
Reviewed on May 18, 2023 | Verified Review
It's very difficult to get an appointment. Central answering service is not good.
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Patient Review 26
5 out of 5 stars
Reviewed on May 18, 2023 | Verified Review
It has a lot of room so your not sitting on top of East other while you wait to be seen, the Staff is extremely helpful and friendly. I just love my doctor Marla who listens and shows genuine interest in me and how I feel. Great job to all.
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Patient Review 27
4.2 out of 5 stars
Reviewed on May 13, 2023 | Verified Review
Took me 4 months to get an appointment which is way to long for a Primary Care Doctor. Recommend IF that is the standard time frame frame to hire more doctors.
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Patient Review 28
1 out of 5 stars
Reviewed on May 04, 2023 | Verified Review
It seems like when a person answers the phone they have no clue about anything. Not sure where you are recruiting the employees from, but it is not working whatever you are doing. I realize there was a system upgrade with many problems, but after this amount of time Baptist should have been able to get things running. Poor, poor management.
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Patient Review 29
5 out of 5 stars
Reviewed on May 01, 2023 | Verified Review
Everyone was very polite. Very little waiting time. Very prompt and very attentive doctors and nurses.
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Patient Review 30
5 out of 5 stars
Reviewed on May 01, 2023 | Verified Review
Very easy to find and get in and out of. The staff was very helpful, cheerful and courteous.
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Patient Review 31
5 out of 5 stars
Reviewed on April 27, 2023 | Verified Review
Marla my NP was very professional, thorough and friendly. The front office was very welcoming and professional as well. Great experience all around.
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Patient Review 32
5 out of 5 stars
Reviewed on April 27, 2023 | Verified Review
Attention to our needs
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Patient Review 33
1.4 out of 5 stars
Reviewed on April 23, 2023 | Verified Review
Too quick, did not assess correctly or thorough thorough enough
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Patient Review 34
5 out of 5 stars
Reviewed on April 20, 2023 | Verified Review
FAST AND FRIENDLY OFFICE AND CONVENIENT LOCATION.
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Patient Review 35
5 out of 5 stars
Reviewed on April 20, 2023 | Verified Review
Everything. Can't wait for the new location to open.
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Patient Review 36
5 out of 5 stars
Reviewed on April 16, 2023 | Verified Review
I love my providers, Marla Capes and Dr. Platt. They are very patient and caring.
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Patient Review 37
5 out of 5 stars
Reviewed on April 13, 2023 | Verified Review
Friendly, efficient, very knowledgeable, professional, helpful
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Patient Review 38
5 out of 5 stars
Reviewed on April 13, 2023 | Verified Review
The appointments are scheduled so there is little wait time. Everyone treats you as the only one they are serving that day.
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Patient Review 39
5 out of 5 stars
Reviewed on March 31, 2023 | Verified Review
Marla Capes, NP is a phenomenal provider. She listens to me she works with my medications and adjusting to the current situations, love her!!
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Patient Review 40
5 out of 5 stars
Reviewed on March 30, 2023 | Verified Review
Pleasant doctors and staff. Clean and near my home. They care about my health.
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Patient Review 41
5 out of 5 stars
Reviewed on March 30, 2023 | Verified Review
Marla was great! Very informative and helpful.
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Patient Review 42
5 out of 5 stars
Reviewed on March 29, 2023 | Verified Review
From the moment I walked in - the staff was so kind, friendly and welcoming!
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Patient Review 43
4.2 out of 5 stars
Reviewed on March 26, 2023 | Verified Review
Front desk and nurse assistant needs to have a welcoming impression like welcome smile to the patients, that's one way to give energy to the patient. Marla, NP was very nice and approachable.
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Patient Review 44
3.8 out of 5 stars
Reviewed on March 26, 2023 | Verified Review
Take patients on time
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Patient Review 45
5 out of 5 stars
Reviewed on March 23, 2023 | Verified Review
Doctors and staff are friendly and professional.
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Patient Review 46
5 out of 5 stars
Reviewed on March 23, 2023 | Verified Review
Marla Capes is OUTSTANDING. Listens, does thorough checkup and addresses all concerns.
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Patient Review 47
4.6 out of 5 stars
Reviewed on March 16, 2023 | Verified Review
The ladies are friendly and Marla does a great job working with me
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Patient Review 48
5 out of 5 stars
Reviewed on March 15, 2023 | Verified Review
Marla was excellent. I???m so pleased I???ve switched to this office.
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Patient Review 49
4.6 out of 5 stars
Reviewed on March 14, 2023 | Verified Review
Convenient and professional as well as friendly.
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Patient Review 50
5 out of 5 stars
Reviewed on March 13, 2023 | Verified Review
Friendly staff
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Patient Review 51
5 out of 5 stars
Reviewed on March 13, 2023 | Verified Review
We LOVE Baptist Health - Especially Dr. Marla Capes and staff. They are the BEST!
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Patient Review 52
5 out of 5 stars
Reviewed on March 02, 2023 | Verified Review
Professional in all they do from front desk to getting medical assistance . Appointments usually on time, never a long waiting room wait. Friendly & professional staff.
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Patient Review 53
5 out of 5 stars
Reviewed on July 30, 2022 | Verified Review
Dr.Marla always takes care of me even though I have a fear of doctor's offices
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Patient Review 54
5 out of 5 stars
Reviewed on July 29, 2022 | Verified Review
Appointments are scheduled easily, once at the office you are seen close to if not at your scheduled time. All the people you come in contact with are friendly, cheerful and knowledgeable. You leave satisfied and confident with regard to your well being. The patient portal makes accessing your information easy and allows you continuous contact if needed.
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Patient Review 55
5 out of 5 stars
Reviewed on July 29, 2022 | Verified Review
Convenient lunch time hours
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Patient Review 56
5 out of 5 stars
Reviewed on July 09, 2022 | Verified Review
Staff and physicians actively listen to my concerns and work hard to help manage my health !
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Patient Review 57
5 out of 5 stars
Reviewed on June 25, 2022 | Verified Review
Well-organized and efficient.
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Patient Review 58
5 out of 5 stars
Reviewed on June 25, 2022 | Verified Review
The doctors and staff are incredible. Very efficient and thorough.
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Patient Review 59
5 out of 5 stars
Reviewed on June 25, 2022 | Verified Review
Convenient location for me. friendly staff.
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Patient Review 60
5 out of 5 stars
Reviewed on June 08, 2022 | Verified Review
Great visit thanks
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Patient Review 61
5 out of 5 stars
Reviewed on June 08, 2022 | Verified Review
Wonderful friendly staff and doctor
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Patient Review 62
5 out of 5 stars
Reviewed on June 08, 2022 | Verified Review
Cleanliness and professionalism of the staff
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Patient Review 63
5 out of 5 stars
Reviewed on June 08, 2022 | Verified Review
The prompt attention to my Covid infection and subsequent prescription delivery was very much appreciated during a very worrying time
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Patient Review 64
5 out of 5 stars
Reviewed on June 06, 2022 | Verified Review
Friendly atmosphere
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Patient Review 65
4.6 out of 5 stars
Reviewed on May 28, 2022 | Verified Review
I appreciate that the staff see you in a timely fashion and you???re not left sitting in the waiting room for long periods of time as you often do when you go to a doctors office. The care I receive from this practice has been very good.
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Patient Review 66
5 out of 5 stars
Reviewed on May 28, 2022 | Verified Review
Being seen quickly and care I receive each time.
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Patient Review 67
5 out of 5 stars
Reviewed on May 26, 2022 | Verified Review
Friendliness, helpful, caring, listens to you.
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Patient Review 68
5 out of 5 stars
Reviewed on May 26, 2022 | Verified Review
Professionalism and friendliness
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Patient Review 69
5 out of 5 stars
Reviewed on May 12, 2022 | Verified Review
Friendly
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Patient Review 70
5 out of 5 stars
Reviewed on May 10, 2022 | Verified Review
Quick and friendly
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Patient Review 71
5 out of 5 stars
Reviewed on May 10, 2022 | Verified Review
Always treated with respect.
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Patient Review 72
5 out of 5 stars
Reviewed on May 09, 2022 | Verified Review
Convenient
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Patient Review 73
5 out of 5 stars
Reviewed on May 08, 2022 | Verified Review
Promp,professional service
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Patient Review 74
5 out of 5 stars
Reviewed on May 07, 2022 | Verified Review
Friendly staff and doctors
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Patient Review 75
5 out of 5 stars
Reviewed on May 02, 2022 | Verified Review
The attentiveness to the patient!!
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Patient Review 76
1 out of 5 stars
Reviewed on May 01, 2022 | Verified Review
Your inside office staff and office manager should be replaced. My husband and I are new patients coming from out of town. We were told over the phone that it would take 3 weeks to get an appointment. We completed the forms and dropped them off at the office. After three weeks, we called and couldn???t get an answer. We came to the office four times over two weeks and kept getting told ???there are only two of us here and we don???t have your paperwork in the system.??? Each time we stated we were running out of our medicines. Same response even though we asked for the office manager. Finally got in to see Nurse Marla a few days later after we got really insistent. She was very good, but the real problem was us being strung out for so long without our medicine. If you aren???t accepting new patients then say so immediately. Do these office people have the intelligence to know they are endangering people? Do the doctors know that their reputations are partly based on these people and could be hurt by them? Will the office staff trash this?
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Patient Review 77
5 out of 5 stars
Reviewed on April 10, 2022 | Verified Review
Courteous, prompt care. Questions answered and action when needed taken. Very happy and have no desire to change.
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Patient Review 78
5 out of 5 stars
Reviewed on April 08, 2022 | Verified Review
Wonderful
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Patient Review 79
5 out of 5 stars
Reviewed on April 03, 2022 | Verified Review
Dr Platt and Crystal are the best!!!!
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Patient Review 80
5 out of 5 stars
Reviewed on March 23, 2022 | Verified Review
Quick and easy
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Patient Review 81
5 out of 5 stars
Reviewed on March 23, 2022 | Verified Review
Very friendly
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Patient Review 82
5 out of 5 stars
Reviewed on March 19, 2022 | Verified Review
Friendly and caring.
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Patient Review 83
5 out of 5 stars
Reviewed on March 19, 2022 | Verified Review
Close to my address. Very easy & professional to work with.
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Patient Review 84
5 out of 5 stars
Reviewed on March 19, 2022 | Verified Review
Stuff is amazing Nurse and doctor were very friendly !
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Patient Review 85
5 out of 5 stars
Reviewed on March 17, 2022 | Verified Review
I???m new to the practice, but am impressed with the level of patient care from scheduling through to in-person and remote interactions. Everyone is courteous, professional and capable. I would recommend the practice without reservation.
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Patient Review 86
4.6 out of 5 stars
Reviewed on March 17, 2022 | Verified Review
Efficient, friendly and knowledgeable staff. Location is convenient, too.
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Patient Review 87
5 out of 5 stars
Reviewed on March 05, 2022 | Verified Review
Marla is always very nice and professional. I really feel as though she is listening to me and is as concerned about my health as I am. I have always been treated well by all the staff.
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Patient Review 88
5 out of 5 stars
Reviewed on March 04, 2022 | Verified Review
Great care, extremely nice people.
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Patient Review 89
5 out of 5 stars
Reviewed on March 04, 2022 | Verified Review
Everything!
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Patient Review 90
3 out of 5 stars
Reviewed on March 04, 2022 | Verified Review
It is impossible to speak with anyone from Dr. Nielsen???s office when you call. Many times I???ve left a message only to get a call back the following day without without them leaving a message if I miss their call. I have to recognize the phone number on my recent call list and call back and leave another message and hope I???m available when they call back. It???s very frustrating.
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Patient Review 91
4.6 out of 5 stars
Reviewed on February 20, 2022 | Verified Review
Staff is good it???s very convenient to my home and I really like my doctor. The office space is very clean and that???s very important to me. I would certainly recommend my neighbors to go there
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Patient Review 92
5 out of 5 stars
Reviewed on February 20, 2022 | Verified Review
I like Dr Platt and her willingness to listen, as well as her skill in managing my health.
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Patient Review 93
5 out of 5 stars
Reviewed on February 20, 2022 | Verified Review
Your front office is efficient. I was taken in promptly. Marla spent time going over my lab results with me, as well as answering my question. My follow-up was scheduled for a good time for me. I am a long time patient with no interest in changing facilities.
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Patient Review 94
5 out of 5 stars
Reviewed on February 09, 2022 | Verified Review
I really like Dr Platte. She always seems genuinely concerned with your health.
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Patient Review 95
5 out of 5 stars
Reviewed on February 04, 2022 | Verified Review
Great staff!
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Patient Review 96
5 out of 5 stars
Reviewed on February 03, 2022 | Verified Review
Everyone is professional and friendly.
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Patient Review 97
5 out of 5 stars
Reviewed on February 02, 2022 | Verified Review
I love the last two doctors I've had. They have been very responsive and taken their time during my appointment
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Patient Review 98
5 out of 5 stars
Reviewed on February 02, 2022 | Verified Review
Staff are very friendly. Providers are easy to communicate with. Feel very well taken care of.
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Patient Review 99
5 out of 5 stars
Reviewed on January 26, 2022 | Verified Review
Responsive!
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Patient Review 100
5 out of 5 stars
Reviewed on January 22, 2022 | Verified Review
Doctor and staff make it easy to understand
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Patient Review 101
5 out of 5 stars
Reviewed on January 21, 2022 | Verified Review
Efficient!
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Patient Review 102
5 out of 5 stars
Reviewed on January 21, 2022 | Verified Review
My favorite part is Marla Capes! So knowledgeable and caring.
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Patient Review 103
5 out of 5 stars
Reviewed on January 20, 2022 | Verified Review
The members of this practice spend the time needed to explore any health issue you may be having. They keep you up to date on required preventive maintenance. They are good listeners and diagnostician.