COVID-19 Updates for Patients & Visitors
COVID-19 Updates for Patients & Visitors Main Content
Community COVID-19 Nurse Line
Talk to a Baptist Health nurse about what's next and how to get care for COVID-19 symptoms. This services is available Monday - Friday, 8am-5pm, for free.
During the COVID-19 pandemic, our top priority is to keep our patients, visitors and caregivers safe. To protect everyone in our facilities, we’ve changed many of our policies and happenings at Baptist.
Here you’ll find:
- Visitor Policy
- Parking and Entry Information
- Updates to Events, Meetings, Tours and Classes
- Preparing for Your Surgery or Procedure
- Additional Resources & FAQs
Community COVID-19 Nurse Line
Talk to a Baptist Health nurse about what's next and how to get care for COVID-19 symptoms. This services is available Monday - Friday, 8am-5pm, for free.
Why Baptist Health is Safe
Learn more about how we’re keeping patients, visitors and team members safe at our locations.
COVID-19 Updates for Patients & Visitors Additional Content Section 1
Who Can Visit & Where?
We are updating visitor access to our health system as noted below, effective Monday, Nov. 1 in accordance with our flu season guidelines.
Mask Policy
All visitors must wear a mask and observe safe distancing at all times in Baptist Health facilities to prevent the spread of COVID-19 and other illnesses. All visitors will be screened for COVID-19 in accordance with OSHA guidelines.
Visitors who are non-compliant should be counseled. If persistent non-compliance occurs, please escalate the issue to your supervisor for assistance.
Effective: Nov. 1, 2021
Permitted visitors may include:
Parking and Entry Information
Entrances may be limited. Patients and permitted visitors should park and enter through the following areas:
COVID-19 Updates for Patients & Visitors Additional Content Section 2
Emergency Room & Urgent Care
The Emergency Room is designed for severe medical cases or injuries. If you feel you have a medical emergency, please call 911.
Several infection prevention measures are also in place in our emergency departments, including:
- Universal masking requirements for team members, physicians, patients and visitors
- Frequent cleaning of common surfaces to thwart exposure
- Escalated infection prevention measures including hand hygiene (clean hands only!)
- Limiting the number and ages of visitors (1 visitor, only if needed to support patients with impairment or mobility needs)
- Social distancing practices in waiting rooms and common areas
Baptist Health also has convenient options available including video doctor visits, to help you determine the appropriate next step in care. To set up an online doctor visit or see ER wait times at each of our facilities, please visit baptistcarenow.com.
Preparing for Your Surgery or Procedure
We are committed to your safety during every step of your experience. While many remain concerned about the COVID-19 outbreak, we know some illnesses and injuries simply can’t wait. For your surgery or procedure, we want you know Baptist Health is a safe place for care.
Your Virtual Care Needs
Caring for your health shouldn’t stop due to COVID-19. Our physicians can diagnose, treat, prescribe medications virtually, and conduct annual wellness checks.
In-House COVID-19 Testing
We perform in-house COVID-19 testing on patients admitted to a Baptist Health hospital or Emergency Department, which differs from drive-thru site testing. If you had a COVID 19 test performed at a Baptist Health Laboratory, this fact sheet will answer many of your questions and give you important background information about your test.
COVID-19 Updates for Patients & Visitors Additional Content Section 3
Events, Meetings, Tours and Classes
To reduce the risk of exposure to COVID-19, we have canceled most of our in-person classes, events, tours and meetings. Some classes will take place virtually. You will receive a notification if your event has been canceled or is available online.
We apologize for the inconvenience, and we will provide updates on any rescheduled events and classes as quickly as possible.
If you have any questions, please contact us at covid19@bmcjax.com.
Current Online Classes
We are now offering some of our maternity classes virtually. Register for any of these classes: